1. kennethtejada's Avatar
    has anyone experience this during cyan update? i used NOKIA SOFTWARE RECOVERY TOOL V.1.4.3. I've done hard reset (volume down + power button) but nothing happen to recover so, i try 'my phone does not start up or respond' but my pc doesn't detecting my phone. Please anyone who can help me. thanks in advance.
    09-01-2014 02:27 AM
  2. AnestisL820's Avatar
    had the same problem... remove the sd card if exists... then remove the battery, open nokia recovery tool then put the battery back and then connect the cable. This worked for me... and i don't know if your tittle is a question but that was the screen during the update to cyan... and also try to connect to USB 2.0 not 3.0... i have Lumia 820 too..
    09-01-2014 03:19 AM
  3. sousto's Avatar
    Nokia recovery tool has an option to connect not responding phone. I've got an error during Cyan update via Nokia recovery tool and the red screen with Nokia logo got stack. I was scared, that my phone died. Recovery option got the same result, so I cancelled the update in NSRT (phone remained connected into USB!!!). Then restarted my PC, run NSRT again and connected my phone again using not responding phone option. After that Cyan update passed without error.
    Sent from my Lumia 820 using Tapatalk
    09-16-2014 04:06 AM
  4. rusty_sim's Avatar
    Red screen is normal isnt it? It happened to me, but I just followed the instructions in NSU Retail and it went ok. It asked me to soft reset (power + vol down)
    09-17-2014 12:52 AM
  5. anon(5348756)'s Avatar
    Yes, the red screen is not a bug. It's the way it has been designed, probably so you can visually notice it's not a normal firmware/OS update but that you're flashing the device through Nokia's software.
    09-19-2014 07:24 AM
  6. KennyNorthcutt's Avatar
    i cant turn on my phone it dosnt even go to the red screen not even if i plug it in
    04-11-2015 11:34 PM
  7. perbear's Avatar
    Yes I experienced the same after my Lumia hanged after the installation of WP 10051. AND LUCKILY, my 820 IS NOT my everyday phone but set aside for testing purposes. I am curious WHY the recovery tool goes as far back as CYAN and not to Denim. Well I am on a slow path to updating it to Denim and then hopefully GD2 (because that was I got before I received the Preview 10051). Is there a setting to force a backup NOW? And can I use it to recover everything on my phone?
    04-13-2015 11:34 AM
  8. vsmh96's Avatar
    Yes I experienced the same after my Lumia hanged after the installation of WP 10051. AND LUCKILY, my 820 IS NOT my everyday phone but set aside for testing purposes. I am curious WHY the recovery tool goes as far back as CYAN and not to Denim. Well I am on a slow path to updating it to Denim and then hopefully GD2 (because that was I got before I received the Preview 10051). Is there a setting to force a backup NOW? And can I use it to recover everything on my phone?
    I think it goes back to Cyan because that's the latest firmware in that region. LSRT flashes it according to where the phone was made/intended to be sold. Red screen is normal.
    04-13-2015 11:46 AM
  9. untitled007's Avatar
    experienced that too, at first nokia software recover didnt detect my phone, i just press the exit and relaunch the recovery tool, u have a lumia cyan it finished installing, and register to dev preview again and updated my phone 4 to lol. nlw im on denim update 1.
    04-13-2015 11:54 AM

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