1. NinadJane's Avatar
    Hello, I'm a Lumia 620 user from India, and I have not been able to update to cyan. I'm on Lumia black, Never installed Developer's preview on my phone. As of today, my phone has not recieved the OTA cyan update. Whenever I check phone update, it displays that my phone is up to date. I tried using the NSU tool for retail, but I'm getting error code 0x80131500. I'm really frustrated. Hope someone can help me.
    09-01-2014 01:25 PM
  2. Malay Agarwal's Avatar
    Are u using Wi-Fi or cellular?
    NinadJane likes this.
    09-01-2014 01:29 PM
  3. Prasanta Parida's Avatar
    it's because you are in preview developer mode , till Microsoft solve it or you may downgrade. it will than cyan there
    Laura Knotek likes this.
    09-01-2014 02:15 PM
  4. Ebuka Allison's Avatar
    it's because you are in preview developer mode , till Microsoft solve it or you may downgrade. it will than cyan there
    Read the OP again...
    09-01-2014 02:22 PM
  5. NinadJane's Avatar
    Hi Malay, thanks for such a quick response. My primary connection is WiFi, I have checked using my cellular connection though (Tata Docomo)
    09-01-2014 04:12 PM
  6. Dragunov2's Avatar
    After downgrade, Phone did the update to Cyan on my wife's
    09-01-2014 05:40 PM
  7. Malay Agarwal's Avatar
    After downgrade, Phone did the update to Cyan on my wife's
    He is not on dev prev
    09-05-2014 10:16 AM
  8. Malay Agarwal's Avatar
    I suggest firstly u should got to ur computers control panel, then go to Administrative tools and then services, where u need to find internet connection sharing and windows firewall, which u need to switch off. After this, u should be (probably) be able to upgrade using NSU.
    And if not successful please switch back on the things I told u to switch off.
    09-05-2014 10:21 AM
  9. NinadJane's Avatar
    I suggest firstly u should got to ur computers control panel, then go to Administrative tools and then services, where u need to find internet connection sharing and windows firewall, which u need to switch off. After this, u should be (probably) be able to upgrade using NSU.
    And if not successful please switch back on the things I told u to switch off.
    Hi! Problem solved. I emailed the Nokia Support, and they sent some useless reply first. But after getting a request for feedback, I gave them a piece of my mind this morning and I got the update an hour ago. Coincidence?
    09-05-2014 11:26 AM
  10. Malay Agarwal's Avatar
    Yeah coincidence I guess
    Got scared :D
    09-07-2014 04:41 AM

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