1. silversid2's Avatar
    When I came to switch my 820 off I pressed the power button then slide the screen down it just froze up, when I slide it to the bottom, how can I get my phone back, can I just take out the battery.
    09-08-2014 04:28 AM
  2. N_LaRUE's Avatar
    Yes you can do a battery pull or just hold down the power and volume down button together until the phone vibrates.
    silversid2 likes this.
    09-08-2014 05:08 AM
  3. silversid2's Avatar
    Yes you can do a battery pull or just hold down the power and volume down button together until the phone vibrates.
    Thanks that worked.
    Do you know why this happened?
    09-08-2014 07:41 AM
  4. N_LaRUE's Avatar
    Thanks that worked.
    Do you know why this happened?
    I wish I did but no. The only assumption is that maybe one of your apps is corrupted. It has happen to me a few times. You could do a hard reset or use Nokia Recovery Software and do a fresh install of your firmware but that's entirely up to you.
    09-08-2014 07:46 AM

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