1. trophaeum's Avatar
    After I started the Cyan update, my phone restarted and went into the spinning gears screen. However the progress bar didn't move for an hour so I restarted the phone. It just went back into the spinning gears screen and has been stuck for the past 30+ minutes. How long is this update supposed to take? How can I cancel it?
    09-09-2014 03:17 PM
  2. Tom Snyder's Avatar
    Let the phone do its thing it may take awhile, mine probably took a hour installing the update and migrating the data.

    The next time try a soft reset, hold down power button and volume down button until phone vibrates, it may take awhile before it vibrates.. I had to do mine this way because it showed a unknown error dialog when it was installing the update, done a soft reset and it installed.
    09-09-2014 03:41 PM
  3. Lev VioN's Avatar
    Could be your internet speed is affecting it. Anyway just leave it until its done. I've seen people left it updating the phone for days.
    09-25-2014 04:27 AM

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