Hi everyone, I got my new Lumia 920 today, and it is driving me crazy. The main problem is that I cannot open any apps (like e.g. settings) - I just get a loading screen for a few seconds, then back to the home screen.
Details:
Details:
- I bought the phone "unused" from a private seller on amazon marketplace, and it did look unused to me (even though the packaging was opened). I couldn't find that "SIM key" but used a paperclip for inserting my SIM card.
I applied a screen protector, but I tried removing it and the problems stayed. - When the phone first started (the battery was completely drained so it took a while until it was possible) I could go through the startup settings and connect to my Wifi. Creating a microsoft account didn't work for some reason so I skipped that. I allowed the phone to apply the settings provided by the carrier.
- But now whenever I try to open something, I get a loading screen for a few seconds and then I'm just thrown back to my home screen. Exceptions are only preinstalled third-party apps like "HERE city lens" or "DB navigator" (for German trains) - they start but they don't seem to function properly. I can also get to the bing search menu, and there in the settings - but after a few seconds in those settings I'm thrown back to the home screen...
Still, the tiles are apparently working. The messenger tile shows a few unread messages, in the people tile there's a lot going on and in the background of the photos tile there is some picture. - In the beginning, my battery symbol was constantly on "charging" even if the phone was unplugged. Right now it is the other way around.
- I have not once been able to shut the phone down correctly. It always gets stuck either in "goodbye" or even before showing that screen. By pressing power + volume down I can get it to restart. (Afterwards I'm not connected to Wifi anymore.)
- I tried doing a factory reset (power + v.down, hold v.down until exclamation mark, press v.up v.down power v.down). This time I kept the preselected language (which is German, the first time I changed it to English) and I was able to log into a Microsoft account that I had created on my laptop. But now everything is still the same as before.