I have an AT&T Lumia 1520 and after the WP 8.1/Lumia Cyan update I've had an intermittent problem where the phone gets really hot and drains the battery while idle. When I wake it up, it's stuck on a white "loading" screen. I have to force a reboot by holding down the power button for several seconds. That fixes it until the next mysterious occurrence. This has been happening off and on since the update and I haven't a clue what's causing it. I always make sure all apps are closed when I put the phone to sleep. After these occurrences, I check the app usage but none of the apps listed show an unusually high amount of usage. So it seems to be some sort of bug in the firmware/software.
Has anyone else experienced this? Is it a problem only on the Lumia 1520? I'm wondering how widespread of an issue this is. Anyone know what's causing this problem and if there is a fix? I wonder if Nokia/Microsoft is even aware of the issue.
I also have an AT&T Lumia 635 that came with the update and an AT&T Lumia 920 that I recently updated, and so far, neither of those phones have had this problem, just the 1520.
I did find a thread on the Nokia support forums where a few others reported the same problem. No mention of a fix though. One person suggested doing a hard reset. Another person said they did that and that it didn't help. Someone else suggested using the Nokia Software Recovery Tool, I guess to reinstall the update. I haven't tried any of these things yet. Was wondering if someone else has and if it fixed the problem. Not sure if I should try it, or just live with this and wait for the WP 8.1.1/Lumia Denim update to see if it fixes it.
I'd appreciate any help/advice about this problem. If a lot of you are having this same problem, please comment, and I can send this thread to Nokia Support. Thanks!
Has anyone else experienced this? Is it a problem only on the Lumia 1520? I'm wondering how widespread of an issue this is. Anyone know what's causing this problem and if there is a fix? I wonder if Nokia/Microsoft is even aware of the issue.
I also have an AT&T Lumia 635 that came with the update and an AT&T Lumia 920 that I recently updated, and so far, neither of those phones have had this problem, just the 1520.
I did find a thread on the Nokia support forums where a few others reported the same problem. No mention of a fix though. One person suggested doing a hard reset. Another person said they did that and that it didn't help. Someone else suggested using the Nokia Software Recovery Tool, I guess to reinstall the update. I haven't tried any of these things yet. Was wondering if someone else has and if it fixed the problem. Not sure if I should try it, or just live with this and wait for the WP 8.1.1/Lumia Denim update to see if it fixes it.
I'd appreciate any help/advice about this problem. If a lot of you are having this same problem, please comment, and I can send this thread to Nokia Support. Thanks!