1. Nicole Vicente Ginja Santos's Avatar
    Hi everyone

    My name is Nicole and i ve a big probem with nokia costumer care in Portugal.
    This happened to my lumia 920_:

    I contact nokia costumer care, and explain that 6 months ago i broke my touchscreen and i had it replaced in a proper phone support store. they aknwoledge the situation,then told me to go to a nokia store, so that they can analyse what happened with the batery.. 1 month later, i went to the store and my phone was there and the only thing they said was that, since the touchscreen was not the original one, i had lost waranty. Nothing about the battery melting, Just that and that the touscreen was broken again....obviously it's broken, when i smell the burning plastic i saw my phone, i picked it up, burn myself and let it fall on te ground. But nokia says i lost warranty because of that. They didn't investigate the problem with the melt battery, while opening it,they saw the touchscreen different and they closed the phone.
    I assume that i have the right to knw what happened.

    My house is a lumia house, i have now a lumia 925, as my husband does, but i swear that i m gonna change if Nokia don't care about my case.

    What can i do?

    Please help, forgive my grammatical errors
    Last edited by Nicole Vicente Ginja Santos; 09-17-2014 at 01:56 PM.
    09-17-2014 01:14 PM
  2. Titaniumgiant's Avatar
    That's crap.. Warranty or not, they should be replacing cuz your phone is not suppose to meltdown
    09-17-2014 11:20 PM
  3. Torcher Death's Avatar
    Logically speaking, they should be replacing you regardless of the screen... But as per the fine print, anything not original & not by the approved customer care centers voids the warranty.
    09-17-2014 11:31 PM
  4. hprvez's Avatar
    They could have done anything to your phone while replacing the screen, it could very well be their fault for the electrical malfunction. Also how do you know the battery melted?
    09-18-2014 07:42 AM
  5. ZOMGiztehViking's Avatar
    6 months ago i broke my touchscreen and i had it replaced in a proper phone support store
    Well, if the phone was repaired by Nokia, then they MUST use OEM parts. If they didn't, it's not only their fault, but it's not even slightly correct.
    But if the phone was repaired by a service not authorized by Nokia, then, legally speaking, the warranty has been voided the moment the case was opened.

    I know it doesn't feels right, but it's the way warranty works.

    I replaced myself the broken screen of my 920, with an original Nokia US part, but I don't expect the warranty to be still valid.

    I'm sorry for your situation.

    09-18-2014 09:03 AM
  6. Lumis90's Avatar
    You should try to e-mail them. Local warranty service here didn't want to fix my Lumia 920 battery, so I wrote to Nokia and they directly contacted the warranty service
    09-18-2014 09:11 AM

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