1. socalgunner's Avatar
    Yesterday I did the most recent developers update on my ATT Nokia Lumia 1020. I have had absolutely zero problems with the phone at all since day one. Today while checking emails my phone screen flickered and then went to something that appears to be the "snow" that you see on televisions when they had no signal. In the "snow" there are 4 lighter bars and 4 darker ones running vertically.
    I also am unable to do a hard reset or soft reset. Any ideas???

    I found others who have the same screen issue, but they have been able to fix it with either a soft or hard reset. I unfortunately cannot do that, as the buttons seem to have also become unresponsive. After about 2 minutes the screen will go black, and then after about 2 seconds come back on by itself with the same issue present.
    Last edited by socalgunner; 09-28-2014 at 03:06 PM.
    09-28-2014 02:55 PM
  2. Muessig's Avatar
    Sounds like a serious problem you have here. This happened to me once but I was able to perform a soft reset to fix it - but if your buttons aren't responding you're in a bit more trouble. I think your best bet is to download the NSR software here: https://expertcentre.nokia.com/en/ar...very-Tool.aspx and restore your phone this way. Be warned, though, you will lose all your personal data doing this.
    09-29-2014 02:01 PM
  3. socalgunner's Avatar
    I was able to let the phone die completely until it shut down (took 2 days). I then put the phone on the charger and it boot right up with the screen working properly. Not sure exactly what the issue is, but it seems to have been resolved. I will contact ATT and see if I can get a replacement under warranty.
    09-30-2014 03:24 PM
  4. Microsoftjunkie's Avatar
    It's the developer preview. My 1520 did this quite a few times but I was able to soft rest it tho. Just downgrade and wait for official.
    09-30-2014 03:31 PM

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