Got my 830 today... Screen is loose!

MrPhilicorda

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Feb 4, 2013
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So, finally after waiting for two weeks I got my white 830 today. Was so happy and first hand impression was that is really looks and feels premium.... Until I noticed this weird sticky sound while I was pushing the back cover in place. Turns out the glue is letting go of the screen in the top left corner and there's actually a very prominent gap with the backlight clearly shining through.

This it was it looks like:





What a disappointment. :( Been browsing the local (Swedish) Microsoft and Nokia websites but there is no phone number or email adress to be found anywhere. I guess I have to contact the store I bought it from but from what I read they do not really have a good reputation when it comes to support.
 

pankaj981

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Jul 10, 2012
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It looks like the screen has been displaced from its assembly. You can try pushing it in till it clicks else you can return it as suggested earlier
 

MrPhilicorda

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There is no 'click'. You can kind of hear this sticky glue sound if you tap it gently. If i push it harder it stays in place for a while but then the glue lets go again and the gap is back.
 

MrPhilicorda

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I don't have a doubt that I get a replacement, I mean, it's pretty clear the device is broken. Question is just how long I have to wait to get a new phone. I just read that it might take up to 5 weeks since they might have to send it to an authorized service place to get it checked out or something. Man, already waited for almost 3 weeks, can't wait 5 more!! Hope they can solve it in another way.
 

vertigo_x

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Disturbing... Is this how many smartphone screens are attached to the bodies? I'm starting to worry about keeping my new 830 in my car on hot-ish days, now... :O
 

Chris_Germany

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Disturbing... Is this how many smartphone screens are attached to the bodies? I'm starting to worry about keeping my new 830 in my car on hot-ish days, now... :O

Well i cant see any screws on other screens...! :)

But we are talking about industrial glue. Not that crappy stuff you got at home.
 

GrandGerminator

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Maybe the store can replace it for you free, because it was already broken when you opened it. Contact your store first, then try to reach Nokia waranty
 

Marty89

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The store must replace defected phones in first 14 days. After that period you can use warranty if the device has some bugs.
 

vw1610

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This seems to be the first screen detachment issue. Calm down everybody.

I'm enjoying my 830. It's a badass phone.
 

TechFreak1

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May 15, 2013
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Ouch, just like the other users said return it as you are well within the return period.

I hope you kept your receipt :winktongue:
 

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