07-11-2015 02:55 PM
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  1. seventeenapg's Avatar
    I have no sd card and still it resets😢
    12-23-2014 01:22 PM
  2. Desynthesis's Avatar
    I have no sd card and still it resets��
    How frequently? That's what I think I'm going to have to run a few days of tests on a new SD Card, and see if it's something else.
    12-23-2014 01:33 PM
  3. seventeenapg's Avatar
    It resets itself every 2 days. It was even less with sd card in. Will try this a few more days then try the card in again.
    12-23-2014 01:35 PM
  4. Desynthesis's Avatar
    It resets itself every 2 days. It was even less with sd card in. Will try this a few more days then try the card in again.
    Well, for me it was becoming once or twice a day (I was on a 2 day streak when I thought I had fixed the problem by leaving certain kind of apps, like Facebook, open in the background). 2 days would be an improvement, but it wouldn't be fixed. Guess I'll find out with the LastBootUpTime app.
    12-23-2014 01:38 PM
  5. KMN13's Avatar
    I have read such a problem patterns 530,630,730,735,830,920,925,1020,1320,1520 NOT ACCIDENTAL !!! Hopefully soon Microsoft fix the problem !! Or I alone will solve the problem, throw the phone in the trash !!!!!
    12-23-2014 01:59 PM
  6. slivy58's Avatar
    Own the RM-985 variant (Telus) and although I've haven't had any random reboots whilst phone has been idle, as far as I'm aware, there are instances where the phone reboots when using an app, so far it has been WC, Fantasies Painter and Office. Did a factory reset yesterday but encountered another reboot today, that's a total of six in 7 weeks of owning the phone. Have only had 3 in two years of owning my Ativ S and none so far with my year old 1020 (knock on wood). Got to say I'm a tad disappointed with the 830 to a degree because of this and hoping an update will resolve, would hate to have to send away for repair as we all know that ain't going to be a rapid affair and no guarantee the end results will be positive... Been there, done that so speaking from experience.
    12-30-2014 09:28 PM
  7. seventeenapg's Avatar
    Own the RM-985 variant (Telus) and although I've haven't had any random reboots whilst phone has been idle, as far as I'm aware, there are instances where the phone reboots when using an app, so far it has been WC, Fantasies Painter and Office. Did a factory reset yesterday but encountered another reboot today, that's a total of six in 7 weeks of owning the phone. Have only had 3 in two years of owning my Ativ S and none so far with my year old 1020 (knock on wood). Got to say I'm a tad disappointed with the 830 to a degree because of this and hoping an update will resolve, would hate to have to send away for repair as we all know that ain't going to be a rapid affair and no guarantee the end results will be positive... Been there, done that so speaking from experience.

    For me it makes no difference if I have sd card in or not. Last night I was typing out a text message and, on the last few words, it froze and I could not finish typing. A few seconds later the phone rebooted and I lost all the contents of my message.
    12-30-2014 09:54 PM
  8. slivy58's Avatar
    For me it makes no difference if I have sd card in or not. Last night I was typing out a text message and, on the last few words, it froze and I could not finish typing. A few seconds later the phone rebooted and I lost all the contents of my message.
    I've been lucky in that I haven't lost anything... Yet! It'll just be a matter of time I'm sure and that is the thing, anticipating the "when", it's an uncomfortable feeling and need not be.
    12-30-2014 10:13 PM
  9. Desynthesis's Avatar
    I went almost a week with no restarts--then multiple restarts, including two about 20 minutes apart.

    I can't tell if it's rampant or what, but it doesn't seem to be SD card related. Oh boy...
    01-01-2015 03:46 AM
  10. Fred Wilson2's Avatar
    It seems to be app and/or SD card related. Messaging apps such as Whatapps, Viber, etc. seem to invoke the freeze up followed by the watchdog reset.
    Also, some apps, if installed on the SD card (again, messaging apps seem to be the worse) also seem to freeze thus causing the watchdog to reset the processor.


    Fred
    01-01-2015 04:56 PM
  11. seventeenapg's Avatar
    Thx Fred, just hope MSFT are on the case by now because it seems the 730 and 735 suffer the same fate. AND I hope they fix the L830 not charging in the CR-200/201 car charger!
    01-01-2015 06:43 PM
  12. benoitgphoto's Avatar
    For me, it restart only when using IE. Not everytime but on average once a day. I am on PFD.
    01-01-2015 07:31 PM
  13. seventeenapg's Avatar
    For me, it restart only when using IE. Not everytime but on average once a day. I am on PFD.

    For me I can be working with any app. I mentions in earlier post that I hard reset phone with new profile therefore none of my own apps. I was in car playing my music over Bluetooth to my Nokia CR-100 car kit from my sd card on the phone and the music just stopped playing, phone disconnected from car kit switched off then on again. And only the phones own apps had been installed/updated at that time.
    01-01-2015 07:56 PM
  14. hasasimo's Avatar
    I went almost a week with no restarts--then multiple restarts, including two about 20 minutes apart.

    I can't tell if it's rampant or what, but it doesn't seem to be SD card related. Oh boy...
    Same thing happened with me. In fact I was getting ready to post on here that it had been several days without a restart. Then boom... twice in the span of a few hours. Can't imagine it's anything hardware related, at least.
    01-01-2015 08:46 PM
  15. Marty89's Avatar
    Same here. I got two restarts yesterday in a couple of hours and one few minutes ago when using WCentral app or using whatsapp.
    01-02-2015 09:17 AM
  16. mj0's Avatar
    Interestingly enough mine restarts when I am NOT using it. I do have an SD-Card but there are no apps installed on the card, it only holds my music, nothing else. I don't have WhatsApp or Viber installed, the only messaging apps are Facebook Messenger and Skype. Today, I was sitting at my desk with my phone by my side. At some point it randomly vibrated for a second, which it always does when it reboots. I haven't been using my phone since the night before, haven't received any messages or phone calls in the meantime.
    01-02-2015 03:48 PM
  17. Desynthesis's Avatar
    It seems to be app and/or SD card related. Messaging apps such as Whatapps, Viber, etc. seem to invoke the freeze up followed by the watchdog reset.
    Also, some apps, if installed on the SD card (again, messaging apps seem to be the worse) also seem to freeze thus causing the watchdog to reset the processor.


    Fred
    Intriguing. I don't install any apps on the SD Card (only music, pictures and videos). But my most recent auto-restart did proceed a crash in JBD Facebook, which I've been using ever since Facebook separated chat into a separate app. I uninstalled it just as an experiment.

    So "watchdog" is the function that causes an auto-restart?
    01-02-2015 05:50 PM
  18. Fred Wilson2's Avatar
    Most likely the "watchdog" is causing the resets.
    Watchdog is a circuit that toggles the "reset" pin on the CPU whenever the CPU is hung.
    Code running on the CPU has to constantly reset the watchdog timer before it counts all the down. If it counts all the way down, the watchdog circuit then toggles the reset pin on the CPU causing the CPU to reset.
    The few times mine has reset has occurred when using a messaging app. The app and phone would lock up for a few seconds, no keyboard response, etc., then reset.

    Fred


    Intriguing. I don't install any apps on the SD Card (only music, pictures and videos). But my most recent auto-restart did proceed a crash in JBD Facebook, which I've been using ever since Facebook separated chat into a separate app. I uninstalled it just as an experiment.

    So "watchdog" is the function that causes an auto-restart?
    01-02-2015 07:29 PM
  19. seventeenapg's Avatar
    Most likely the "watchdog" is causing the resets.
    Watchdog is a circuit that toggles the "reset" pin on the CPU whenever the CPU is hung.
    Code running on the CPU has to constantly reset the watchdog timer before it counts all the down. If it counts all the way down, the watchdog circuit then toggles the reset pin on the CPU causing the CPU to reset.
    The few times mine has reset has occurred when using a messaging app. The app and phone would lock up for a few seconds, no keyboard response, etc., then reset.

    Fred

    Exact same with me, the phone just freezes for a few seconds before switch off. I now know when it happens. Hope it doesn't happen during a call though!
    01-02-2015 08:57 PM
  20. Desynthesis's Avatar
    If that doesn't work, I wonder if it's configurable--the same way, for example, you could adjust the light sensor's sensitivity on Windows Phone 7 if the phone screen was turning off too easily during a phone call.

    It probably is hardwired, but it would be nice if it wasn't.
    01-02-2015 11:49 PM
  21. Marty89's Avatar
    I hope that update solves this issue. I searched and found that many 920s had problems with random reboots and update solved it, the same for 925s.
    01-03-2015 07:22 PM
  22. Ejay Lozano's Avatar
    It restarts after GPS use. When Hear Drive is reloaded it is signed out, no offline maps loaded, no spoken languages downloaded and it goes on to online mode. Kinda Annoying...
    01-04-2015 09:34 PM
  23. SidhuSir's Avatar
    I just bought a Lumia 830 (RM-985) last week, Fri Jan.2 and as of last night it began 'Crashing' (Im going to call it crashing as that is essentially what it is doing when it randomly decides to Restart). It happens very frequently for me and I cannot really even use the phone, if lucky I may get a text or two out. The one thing that I have noticed just before it crashes, the phone switches into Flight mode so right when i see the little Airplane appear i know its lights out for the Lumia. This is very frustrating as I have never had such a sever issue with my iPhone 4S or Android LG Nexus and what makes it worse is that I am a developer and almost exclusively use MS technologies and am always boasting about how great they are & have wanted a Windows phone for some time. I dont think that this can be a virus as I have only installed apps from trusted sources like FB, Twitter, LinkedIn, Google, Netflix, Flixster, Lumia Clock, Nokia Camera, OneDrive, TuneIn Radio, Photosynth, TimePlay, Unit Converter and some games for my kids (Angry Birds & Angry Birds Epic). Unit Converter is the only one from a smaller company but I have not even launched it yet. To me the problem seems to be Hardware related. I cannot even perform a Hard Reset as by the time i get into Settings, the phone crashes. I have tried a Soft Reset but didnt help. Any suggestions? It seems lile it may be best to take it back & either exchange it for a new one & hope this issue was Hardware on that particular phone. However I am contemplating trying to return it and go back to Android unless someone has never had these Crashing issues?? Thanks!
    01-06-2015 02:54 PM
  24. dysje's Avatar
    I've personally seen at least 10 to 15 Lumia 830's do this right before my eyes and a lot more people around me with similar issues (some businesses here use the 830). Stay away from the device, get a 735, 930, whatever. But the 830 is in it's current state just broken.

    I suspect it has to do with cellular and wifi connection because most of those devices lose cellular and wifi connection all day long too for no apparent reason.
    01-06-2015 03:49 PM
  25. Marty89's Avatar
    735 isn't a solution. They have the same problem. My 830 reboots randomly every other day, but only when I use it (like WhatsApp or Windows central app), never when it's just lying on a desk.
    01-06-2015 06:14 PM
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