07-11-2015 02:55 PM
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  1. Fred Wilson2's Avatar
    If you took the time to wonder over to the 730/735 and 930 forums you would see the same issue with them, so recommending the 735 and/or 930 as a way to avoid the reset problem is just silly.


    Fred
    01-06-2015 06:46 PM
  2. rideboarder's Avatar
    No problem with reboots on the three 735's in my household. Apparently the 730's have issues because of the dual sim...but this isn't really a problem for the 735's.
    01-06-2015 06:50 PM
  3. dysje's Avatar
    If you took the time to wonder over to the 730/735 and 930 forums you would see the same issue with them, so recommending the 735 and/or 930 as a way to avoid the reset problem is just silly.
    I've only got some experience with a limited number of 735 (two actually) and those work absolutely perfectly. The topic on the 735 forums seems also a lot less active than this one. Even though the 735 is by FAR the more popular device. The 830 seems a lot more prone to issues and I have far more experience with so many falling apart around me.

    No problem with reboots on the three 735's in my household. Apparently the 730's have issues because of the dual sim...but this isn't really a problem for the 735's.
    Same here, just played with two 735's and they both work brilliantly. But I only have two around me. 830 is more popular here due to the field I work in and the amount of problems (close to 50% of the devices) is staggering.

    I do have a hunch it's limited to specific network operators, so I'm kind of curious what networks people use here.
    01-06-2015 06:57 PM
  4. Fred Wilson2's Avatar
    830, AT&T, no problems, period.

    As a FYI though, both 730's and 735's are having the "reset problem" with about the same frequency as reported here for the 830's and same for the 930's.

    So you don't get restarts with your 735, great, but many others do, and I don't get restarts with my 830 either, but many others do :)




    :)
    Fred
    01-06-2015 08:28 PM
  5. dysje's Avatar
    In your phone settings list, is there something regarding silent hours (a cortana setting)? It shouldn't be there if you are not in a Cortana area, but on the Lumia 830's that keeps restarting for some reason it's there and not on my fully functional Lumia 735. Maybe pointing towards a strange software problem, maybe factory installed software is the wrong type for the phone.

    At the moment I can't try reflashing factory software with Lumia recovery tool. But when I get a chance I'll test it.
    01-07-2015 03:00 PM
  6. SidhuSir's Avatar
    I managed to do a Hard Reset yesterday evening! After trying to get into my settings at least 30-40 times! But it seems like once the Reset started (Gears Showed up on screen) the process ran uninturupted. I was not able to do a back up but wasnt concerned about that. This time around, I did not allow FB to intigrate with my device and really tried to limit what apps get access to my Location Services and anything else (wish the Windows Store didnt have so many garbage apps that have copied reputable company names). I have Re-installed all the Apps I previously had & plus some, minus the two Angry Bird games (which should not have been an issue). Anyways the good news so far is that the phone is working very well (knock on wood) but it has not even been 24 hours yet so I will report back in 3 days time (which is how long it took this problem to initially appear from when i purchased the phone).
    This leads me to think that this could possibly have been a Virus that has been wiped out or it is possible that it is Firmware related when a particular App perhaps interacts with it? But it does not seem to be Hardware related to me because this problem should still have been present (not to say it will not appear again, just hoping as I really like the Windows Phone, so much slicker than iphone or android!). Either way if it is going to come again, I just hope it occurs in next few days as I have 7 days left while I can still get it exchanged without having to send out to be fixed.
    01-07-2015 03:24 PM
  7. pankaj981's Avatar
    Try using the Tapatalk app, your phone would definitely reboot once


    Sent from my iPhone using Tapatalk
    01-07-2015 11:57 PM
  8. pankaj981's Avatar
    Has anyone sent their 830 for warranty repair yet due to the random restarts? I'm in the process of sending mine today or tomorrow, just wanted to get an idea about the turnaround times. Till then I'm stuck with an iPhone :(
    01-08-2015 09:10 AM
  9. kevin_1's Avatar
    Has anyone sent their 830 for warranty repair yet due to the random restarts? I'm in the process of sending mine today or tomorrow, just wanted to get an idea about the turnaround times. Till then I'm stuck with an iPhone :(
    I have sent my lumia 735 to Nokia Repair with the same random reboot issue, but they only did a hard reset. They take my complaint not seriously, because I already told them I did a hard reset.
    01-08-2015 12:50 PM
  10. pankaj981's Avatar
    I have sent my lumia 735 to Nokia Repair with the same random reboot issue, but they only did a hard reset. They take my complaint not seriously, because I already told them I did a hard reset.
    So you're having the same issue again?


    Sent from my iPhone using Tapatalk
    01-08-2015 12:55 PM
  11. kevin_1's Avatar
    So you're having the same issue again?


    Sent from my iPhone using Tapatalk
    Yes, they haven't repaired it, because the phone had no random reboot during their test. I have send a complaint to microsoft and they said I must send my phone for the second time to Nokia repair, but they can't promise it would be repaired successfully. They can only give a new phone if you send your phone 3 times to Nokia repair.
    01-08-2015 01:11 PM
  12. benoitgphoto's Avatar
    I am using Tapatalk app many times a day and the phone never rebootedwhen using it In my case, it reboots only when using IE. Maybe it has to do with the version of the OS. I am on the latest version of Preview for developers.
    01-08-2015 05:39 PM
  13. pankaj981's Avatar
    I am using Tapatalk app many times a day and the phone never rebootedwhen using it In my case, it reboots only when using IE. Maybe it has to do with the version of the OS. I am on the latest version of Preview for developers.
    Okay so you are using Tapatalk on a Lumia 830 with the latest OS version via PfD and no reboot?
    01-08-2015 06:18 PM
  14. benoitgphoto's Avatar
    No random reboot on my 830 when using Tapatalk. So far, random reboots only occurred when using Internet Explorer on my 830.
    01-08-2015 07:13 PM
  15. pankaj981's Avatar
    Thats good, either way I am sending my phone today. Hopefully they don't send it back just by performing a hard reset


    Sent from my iPhone using Tapatalk
    01-09-2015 10:07 AM
  16. SidhuSir's Avatar
    Its been a few days now since I did my hard reset & still not Crashes / Random Reboots! I have been using various features but not as heavy yet on Cortana. I am wondering if that could be part of the issue as in Canada i believe it is still in some test phase (alhpa or beta)?

    Who ever else is having problems can you please indicate whether you opted to Integrate FaceBook with your phone? The only things I can think of that I have done differently are not using Cortana as much & not integrating FB with my phone & limiting apps from using my location services or accessing other things on my phone & if the app wants access to too much, i simply do not install it.

    I just checked out what Tapatalk is & not something i would use. I will test more with IE. I am on the latest OS running standard (non-developer). The one thing I have made sure however is to have all my photos & videos (at best qualit) saving to my OneNote, contacts with Outlook & perform at least 1 backup everyday! Just in case i have to do another Hard Reset I do not want to lose everything again.
    01-10-2015 03:25 AM
  17. mj0's Avatar
    No FB integration but it still randomly reboots even while sitting idle on the desk.
    01-10-2015 06:05 AM
  18. Marty89's Avatar
    It's weird that some phones reboot only when you use them and the others whenever.
    01-10-2015 07:23 AM
  19. pankaj981's Avatar
    It's weird that some phones reboot only when you use them and the others whenever.
    Yeah mine does a random reboot. Its on its way to MS repair. Hopefully they fix it somehow. The concerning part is, mine a RM-985 prototype device, hopefully they don't end up replacing it with an AT&T version


    Sent from my iPhone using Tapatalk
    01-10-2015 12:12 PM
  20. SidhuSir's Avatar
    When I had the crashing / restart issue it was happening randomly every minute even while just sitting there on my desk and it definitely happened very quickly if i would go into the Settings. The thing i noticed just prior to it crashing is that the Airplane mode would come one & the phone would lock up & crash. When i initially got the phone, I had the store transfer my contacts from my iPhone over for me so they did the initial set up on the phone; I would not recommend this! Do the initial set up yourself so you know what you are allowing. After doing the Hard Reset, I did the set up. Again not sure if any of this had anything to do with this issue as it seems very random for everyone. And my phone is a RM-985.

    Also if you are sending your phone in just make sure to record your phone info (IMEI & MAC) as those are unique for each device so you can check to see if they send you the same phone back or not.
    01-10-2015 02:18 PM
  21. SidhuSir's Avatar
    Another Setting i turned off was my Advertising ID to limit access to my phone for apps.
    01-11-2015 01:21 AM
  22. dysje's Avatar
    Well I have no more access to 830's to test anything on. They've all been ditched and replaced by other devices.
    01-11-2015 02:26 PM
  23. FAHMI BASSEM's Avatar
    Let's ask Joe Belfiore on twitter all of us at the same time.
    I don't have 830, it was the phone I want, but know I'll stick with my 720...
    01-12-2015 03:34 AM
  24. dysje's Avatar
    If you like your 720... The 735 is such a brilliant upgrade for it. It's all that the 720 was and improves on all the things you want it to be improved upon.

    But I still think the Lumia 830 restart issue has something to do with specific networks in specific regions of the world.
    01-12-2015 05:29 PM
  25. Marty89's Avatar
    So the Denim update solved this issue. I didn't experience any random reboot for six days now.
    hasasimo likes this.
    01-22-2015 02:22 PM
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