07-11-2015 02:55 PM
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  1. Fred Wilson2's Avatar
    I use JDB facebook to view fb but I use IM+ for messaging and it seems just fine, though I really don't message much with fb messager, I use Viber and Line mostly for my messaging and a little SMS.


    Fred
    02-02-2015 02:19 PM
  2. mj0's Avatar
    Interesting--are you running any sort of Facebook messaging up?.
    Regular Facebook Messenger from the app store, but I use it very irregularly. Often days between messages. And my phone never restarted while I was using it, always while idle.
    02-03-2015 12:49 PM
  3. hasasimo's Avatar
    Thanks for all the suggestions and feedback. I've gotten the random reboots down to "just" 2-3 times a day after making sure Skype is never allowed as a background task. That was causing at least 2-3 extra reboots a day on its own. Using the app is fine, it's just having it allowed as a background task that causes problems.

    I've noticed that many of the reboots happen after using the Messaging hub. Maybe it's just coincidence since that's generally used pretty often. Perhaps something to do with Messaging backup? I'd disable it but I really like the feature.

    Either way, this is my 4th (and last) Lumia 830 (one RM-984, two RM-985s with LA ROMS, and this RM-985 with NA ROM). Since all of them had random rebooting issues, I've decided not to bother with sending it in for repairs. Not worth the headaches anymore as they clearly either have software or hardware (or a combination thereof) issues. I'll deal with it til May/June, then decide whether to switch to another WP or try something else (something else probably being an Xperia... not a fan of Sammy or Apple).
    02-05-2015 11:51 AM
  4. FAHMI BASSEM's Avatar
    Thanks for all the suggestions and feedback. I've gotten the random reboots down to "just" 2-3 times a day after making sure Skype is never allowed as a background task. That was causing at least 2-3 extra reboots a day on its own. Using the app is fine, it's just having it allowed as a background task that causes problems.

    I've noticed that many of the reboots happen after using the Messaging hub. Maybe it's just coincidence since that's generally used pretty often. Perhaps something to do with Messaging backup? I'd disable it but I really like the feature.

    Either way, this is my 4th (and last) Lumia 830 (one RM-984, two RM-985s with LA ROMS, and this RM-985 with NA ROM). Since all of them had random rebooting issues, I've decided not to bother with sending it in for repairs. Not worth the headaches anymore as they clearly either have software or hardware (or a combination thereof) issues. I'll deal with it til May/June, then decide whether to switch to another WP or try something else (something else probably being an Xperia... not a fan of Sammy or Apple).
    Have you received the full denim??
    02-05-2015 10:31 PM
  5. hasasimo's Avatar
    Have you received the full denim??
    Not yet... even though my phone is factory unlocked. Somehow locked carrier variants are getting the update before many unlocked ones.
    02-05-2015 11:06 PM
  6. nayyar135's Avatar
    I also have same problem in Lumia 830 .i also feel that the touch screen and speed of phone is slow
    LoriInWA likes this.
    02-06-2015 10:39 AM
  7. FAHMI BASSEM's Avatar
    I also have same problem in Lumia 830 .i also feel that the touch screen and speed of phone is slow
    Disappointed
    02-07-2015 06:58 AM
  8. FAHMI BASSEM's Avatar
    I've received the full,denim update, I'll update this in 3 days to confirm if it has solved rebooting issue
    hasasimo likes this.
    02-07-2015 08:47 AM
  9. hasasimo's Avatar
    Restarted once all day... then restarted 3 times in the past 20 minutes lol.
    02-07-2015 10:16 PM
  10. pankaj981's Avatar
    I've received the full,denim update, I'll update this in 3 days to confirm if it has solved rebooting issue

    I thought you've a 730?
    02-07-2015 10:18 PM
  11. pankaj981's Avatar
    Restarted once all day... then restarted 3 times in the past 20 minutes lol.

    I feel ya, that frustrating feeling.
    hasasimo likes this.
    02-07-2015 10:19 PM
  12. hasasimo's Avatar
    I feel ya, that frustrating feeling.
    It is man... all you can do is laugh, but it's that halfway angry laugh. The funny thing is I was about to post that uninstalling Gestures Beta and Glance Background Beta reduced the restarts since I only had one all day (and that was pretty early in the morning). But so far, I can only confirm that disabling Skype as a background task has helped.

    Eagerly awaiting the full Denim update!
    02-07-2015 10:24 PM
  13. pankaj981's Avatar
    If you have the 984 variant why not just flash?
    02-07-2015 10:26 PM
  14. hasasimo's Avatar
    If you have the 984 variant why not just flash?
    On an RM-985 now, NAM ROM. First one I had was an RM-984 though, back in October. Couldn't wait to get the phone and didn't know when the RM-985s would be out. Sold it once the RM-985s were released.
    02-07-2015 10:58 PM
  15. LoriInWA's Avatar
    I am having this issue a lot lately. I thought I had the full denim update since I bought the phone from the MSFT store in December. I have to say, I am not nearly as happy with the 830 as I was with the 920. I also agree that the touch screen is not nearly as responsive and the time it takes to resume is not a good thing!
    hasasimo likes this.
    02-09-2015 05:54 PM
  16. hasasimo's Avatar
    I am having this issue a lot lately. I thought I had the full denim update since I bought the phone from the MSFT store in December. I have to say, I am not nearly as happy with the 830 as I was with the 920. I also agree that the touch screen is not nearly as responsive and the time it takes to resume is not a good thing!
    Not only is Microsoft selling the phone over-priced at $500, it's also selling it with a half-baked OS/firmware. Pretty crummy.
    02-09-2015 07:15 PM
  17. Fred Wilson2's Avatar
    I've had a 830 for a few months now.
    After some reviews and youtube comparisions with the 1520, I got a new 920.
    My 830 has been sitting in it's box on the shelf for a few weeks now.
    My 920 runs circles around my 830, even with the "older" hardware that the 920 has.
    The 920 is faster and smoother with a much more responsive screen than my 830.
    No problems at all with the 920 in about a month now that I"ve have it.
    Smooth as melted butter.




    :)
    Fred


    I am having this issue a lot lately. I thought I had the full denim update since I bought the phone from the MSFT store in December. I have to say, I am not nearly as happy with the 830 as I was with the 920. I also agree that the touch screen is not nearly as responsive and the time it takes to resume is not a good thing!
    02-09-2015 11:42 PM
  18. hasasimo's Avatar
    Probably stating the obvious here but I've noticed the phone restarts more often the more I use it. That might not be immediately obvious to some because often times the phone reboots while it's idle, as many have reported. It's been a heavy usage day for me and the phone has rebooted about 5 or 6 times already.

    O Denim, Denim... wherefore art thou Denim?
    02-10-2015 05:15 PM
  19. hasasimo's Avatar
    Can everyone that had this issue and was fortunate enough to receive the full Denim update confirm whether or not it fixed the random restart issue? Thanks.
    02-13-2015 08:44 PM
  20. vag0s's Avatar
    I have the full Denim update for my L830 for few days now and I had no restarts so far (used to restart almost daily). Moreover the back button seems ok now: haven't missed a hit all these days!
    hasasimo likes this.
    02-14-2015 02:21 AM
  21. Marty89's Avatar
    Can everyone that had this issue and was fortunate enough to receive the full Denim update confirm whether or not it fixed the random restart issue? Thanks.
    Yes, full denim, no restarts for two weeks.
    hasasimo likes this.
    02-14-2015 03:25 AM
  22. hasasimo's Avatar
    Thanks guys. That leaves me confused regarding what to do with my RM-985. Some report their phones are stable, others are reporting random reboots. Yet, we're all on the same Firmware revision number (no full Denim yet). Might that suggest random reboots from Lumia 830s are due to hardware defects for some folks? Wish Microsoft would hurry up with Denim so we could find out and take necessary steps.
    02-14-2015 03:09 PM
  23. FAHMI BASSEM's Avatar
    Thanks guys. That leaves me confused regarding what to do with my RM-985. Some report their phones are stable, others are reporting random reboots. Yet, we're all on the same Firmware revision number (no full Denim yet). Might that suggest random reboots from Lumia 830s are due to hardware defects for some folks? Wish Microsoft would hurry up with Denim so we could find out and take necessary steps.
    RM-985, I can confirm that Full Denim fixed this annoying issue, two weeks with no rebooting :)
    02-15-2015 09:26 AM
  24. hasasimo's Avatar
    RM-985, I can confirm that Full Denim fixed this annoying issue, two weeks with no rebooting :)
    Thank you! I thought they only sell the RM-984 in Saudi Arabia? That was the variant you have if I remember your posts. Either way, good news.
    FAHMI BASSEM likes this.
    02-15-2015 11:10 AM
  25. pankaj981's Avatar
    RM-985, I can confirm that Full Denim fixed this annoying issue, two weeks with no rebooting :)
    Wait a sec...you've a RM-985 and the post Denim update?
    hasasimo likes this.
    02-18-2015 01:47 AM
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