07-11-2015 02:55 PM
169 ... 567
tools
  1. hasasimo's Avatar
    Wait a sec...you've a RM-985 and the post Denim update?
    Pretty sure it was a mistake... they don't even sell the RM-985 in his neck of the woods. Quite sure he meant RM-984.
    pankaj981 likes this.
    02-18-2015 03:18 AM
  2. vag0s's Avatar
    Unfortunately, I confirm that restarts are still there even with latest Denim update.. Less frequent but there. Come on Microsoft!!!! I am a huge fan of WP but this is getting too much.
    02-19-2015 06:09 PM
  3. Gaming Life's Avatar
    I think it is a hardware issue. My Lumia 830 RM 985 does not have this issue. You can try to flash a new firmware by using Lumia recovery tool. This might help the restart issue to go away. Make sure to do a hard reset because flashing is a hard process on phone memory so doing a hard reset after flashing is a good idea.
    hasasimo likes this.
    02-19-2015 06:54 PM
  4. vag0s's Avatar
    I have this problem on my 830 and on my wife's brand new 735. There is certainly a pattern here..also hearing all the people's complaints I fear that we are living those BSOD days all again.
    02-20-2015 12:55 AM
  5. hasasimo's Avatar
    I think it is a hardware issue. My Lumia 830 RM 985 does not have this issue. You can try to flash a new firmware by using Lumia recovery tool. This might help the restart issue to go away. Make sure to do a hard reset because flashing is a hard process on phone memory so doing a hard reset after flashing is a good idea.
    Thanks for the info. I already have the latest NAM rom, so I thought it was pretty useless to flash to the exact same rom. I will try it though.

    I've actually went ahead and bought another Microsoft Store RM-985. Every store was suddenly out-of-stock (wonder if they were recalled), so I got one shipped from the online store. We'll see if this one has the same issue. I've only just set it up.

    A couple of interesting observations:

    1) the seal on the box with the brand name written in a hologram font says "Microsoft" now. On every other Lumia 830 I've had it said "Nokia."

    2) the metallic frame on this one doesn't quite have as much sheen as the frame on the one that's been rebooting. Doesn't look quite as nice.

    3) the display also isn't quite as good. Not sure how to describe it but the colors are slightly more washed out and dull, though that's taken care of for the most part with the Display and Brightness Profiles. But the display requires more tinkering than the one with reboots did. I wonder if there's a slight difference in how the metal frame and display look depending on which plant they were produced at.

    This isn't the first time I've noticed this, as I've now been through five Lumia 830s. Three have had the duller sheen and poorer display, the other two had more sheen on the metal and a slightly better display by default. The differences are slight and aren't deal breakers... just interesting observations.

    We'll see if this one doesn't have the reboots. If it's stable, I'll obviously keep this one and return the other despite what I said about the sheen on the metal frame and the quality of the display.

    Also going to reinstall the firmware on the one with reboots using the Software Recovery Tool, just to see what happens even though its the exact same firmware.
    Last edited by hasasimo; 02-20-2015 at 03:13 AM.
    02-20-2015 02:18 AM
  6. pankaj981's Avatar
    Well after I received my replacement RM-985 from Microsoft the first thing I did was reflash the firmware again. I haven't had any reboots since then, something tells me that the reboots are really a hardware problem which could be fixed with a software update (some Denim users have confirmed). Regardless, hopefully it works out for you.
    02-20-2015 09:01 AM
  7. binnyandrews's Avatar
    Well after I received my replacement RM-985 from Microsoft the first thing I did was reflash the firmware again. I haven't had any reboots since then, something tells me that the reboots are really a hardware problem which could be fixed with a software update (some Denim users have confirmed). Regardless, hopefully it works out for you.
    With the stock ROM, i too had the reboot problem. Flashed the same ROM and never had a reboot.
    02-20-2015 10:38 AM
  8. hasasimo's Avatar
    Alright, update time:

    Flashed my RM-985 with the same NAM ROM it came with using the Software Recovery Too. Random reboots persisted.

    Ordered another one from the Microsoft Store online since there were none in stock at my 3 area stores.

    Good news, I've had it for 3 days and no random reboots! My only gripe, a bit nitpicky perhaps, is that it doesn't have quite the same sheen on the metal frame as the past Lumia 830s I had. Seems like it's a brand new batch (the official hologram seal on the box now says Microsoft, it used to say Nokia), so maybe they're all like that.

    I returned the one that had the reboots the Microsoft Store.

    Wish I could combine parts of each of the Lumia 830s I've had. The display quality of the first one I got from the Microsoft Store along with the sheen of the metal frame, but the stability and sound quality of the 2nd one I got.
    pankaj981 likes this.
    02-24-2015 12:04 AM
  9. hasasimo's Avatar
    Forgot to add this bit of advice based on my post above, to those experiencing random reboots and/or freezes (considering I've had a handful of Lumia 830s now):


    • If your phone only experiences random reboots (no freezes) and you haven't received the Denim update yet, the update should fix it.
    • If you are experiencing freezes prior to the phone rebooting, it very well could be a hardware issue. All the Lumia 830s I had had reboot issues, but only one was freezing as well. That one that was freezing actually had a hardware defect, it wasn't the firmware.
    • If you own an RM-985 and are on the NAM ROM experiencing freezes and reboots, there's a great chance it's actually a hardware defect. Reinstall the firmware using the software recovery tool and see if it still freezes (like mine did).


    Bottom line: Random reboots alone are likely a symptom of pre-full Denim firmware bugs. Reboots that are preceded by the phone freezing may very well be a hardware issue, like mine was. Don't wait for Denim to see if it fixes things if the phone freezes before it reboots, get support or return/exchange the device while you still can.
    Last edited by hasasimo; 02-25-2015 at 12:49 AM.
    02-25-2015 12:31 AM
  10. hasasimo's Avatar
    My newest Lumia 830 just restarted for the first time (had it for about 5 days) :-/. It didn't freeze or anything, "just" a reboot. If it happens once a week or so I can live with it, but it kinda startled me. I think I have PTSD from my Lumia 830 experiences -_-
    anon(123856) likes this.
    02-25-2015 01:15 PM
  11. hasasimo's Avatar
    So I've had this latest Lumia 830 for 6 days (the one before it ran fine but had strange microscratches on the screen so I got it replaced). No restarts... until today. 2 of them to be exact so far :-/. But it didn't freeze like the defective device I had... it was the type of restart that was preceded by the phone switching to airplane mode. I believe that will be rectified by Denim, if and when we ever get it here in the Americas.
    03-07-2015 03:20 PM
  12. HungNe's Avatar
    i had this problem too. But i believe the issue is fixed by denim update. two weeks pass. no restart run into
    Giovanni830 and hasasimo like this.
    03-24-2015 09:18 PM
  13. Giovanni830's Avatar
    I had this problem under Russian rom - not full denim (bought my phone in Russia...). It was freezing 5 s. and then auto reboots. I had this problem 4 or 5 times a day. I flashed my phone with a Belgian rom (full denim) and for about one month I don't experience any reboot issue. RM-984.
    03-25-2015 03:24 AM
  14. bokchoy1's Avatar
    Same here. Haven't had a crash since the full denim update. RM-985
    03-25-2015 08:21 PM
  15. mj0's Avatar
    I must retract my previous statement that the full Denim update fixed this for me. It's much less frequent but it still happens, around once every two to three weeks. Since the full Denim update it also doesn't make a difference whether or not I'm actively using it. Before it was only when idle, now it's happened while I was browsing the web, playing music, etc. but also while the phone was idle on my desk or in my pocket.
    04-01-2015 12:06 PM
  16. conorn's Avatar
    Post denim I'm still seeing restarts. Curiously they only happen in particular locations. But consistently. So could be related to bug in comms stack?. Odd.
    04-02-2015 07:19 PM
  17. Wahadinho's Avatar
    Any update on this issue?

    My Lumia 830 still restarts, and funny thing is that it start restarting while its charging and then go into restart on boot and only way I can stop it is to take out battery. Tried everything, soft reset, hard reset, flashing firmware, using MicrosoftFixIt program, using everything else and problem still persist. Tried even taking out SIM card (not using memory one), and using phone without any app for couple of days and still same problem.

    RM-984-1070 Model. It started after first 8.1 update after update 1. Before that not a single problem for 2-3 weeks since i bought it.
    07-10-2015 02:51 AM
  18. hasasimo's Avatar
    No problems here after the full Denim update. Had an 830 before that that was constantly rebooting, but turned out to be a hardware problem. I guess you can rule out hardware since you were never having the problem before.
    07-11-2015 02:15 AM
  19. Wahadinho's Avatar
    I haven't had that problem in first, like 3 weeks. then it started and still persist. The worst is when its charging, it just wont stop rebooting.

    I will send it for a service, already exchanged couple of emails, they said it could be hardware if I did everything possible regarding software.

    Hopefully they will send me new unit, since I can't stand it anymore... This morning rebooted twice while I was on the phone and on skype. Last night once...
    07-11-2015 02:55 PM
169 ... 567

Similar Threads

  1. [Band] Auto-Reply with iPhone
    By zkorn in forum Connected Living
    Replies: 6
    Last Post: 11-23-2014, 09:57 AM
  2. Replies: 2
    Last Post: 11-22-2014, 11:25 PM
  3. L830 unbranded ROM
    By benoitgphoto in forum Windows Phones
    Replies: 7
    Last Post: 11-22-2014, 08:39 PM
  4. Replies: 1
    Last Post: 11-20-2014, 09:44 AM
  5. Out This Week on Xbox One: Far Cry 4, Grand Theft Auto 5, Never Alone, and more
    By WindowsCentral.com in forum Windows Central News Discussion & Contests
    Replies: 0
    Last Post: 11-17-2014, 04:30 PM
LINK TO POST COPIED TO CLIPBOARD