07-11-2015 02:55 PM
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  1. KMN13's Avatar
    Hi ! I have Nokia Lumia 830 from two weeks ago.The phone is restarted without reason in 3-5 days.I took it hard reset,but after 5 days is restarted again.What do I do?I have read much of this problem and there are many such.This problem of OS/Microsoft/hardware is?can I fix these problems, or simply to be sorry that I chose Nokia!
    nayyar135 likes this.
    11-18-2014 11:14 AM
  2. Likwidz's Avatar
    I haven't experienced that problem and I have a RM-893 and RM-895. I had a similar problem back in the day with my 920. What version do you have and where did you get your 830? Might want to exchange it for another one, that's what I ended up doing with my 920.
    11-18-2014 11:20 AM
  3. KMN13's Avatar
    The phone is the RM-984 and was purchased from Bulgaria.But I think if the problem is hardware,the phone will not be included.It is restarted!? I don't know!
    11-18-2014 11:31 AM
  4. hasasimo's Avatar
    This seems to be a pretty common problem... it's been talked about in at least 3 different threads now. My RM-984 never randomly rebooted, but my RM-985 does regularly (around once every day or 2).
    11-18-2014 03:05 PM
  5. KMN13's Avatar
    I do not know whether Microsoft will fix the problem or is it a manufacturing defect. I begin to regret that I purchased Nokia !!! I read quite a few problems with the restart, but Microsoft is not doing anything about the problem !!!
    11-18-2014 04:47 PM
  6. hasasimo's Avatar
    Considering that not everyone has it, I'm guessing it's a manufacturing defect. A return or exchange, though a hassle, is probably the best course of action.
    11-18-2014 04:54 PM
  7. casualoak's Avatar
    Check if the battery sits properly and doesn't wobble. It may be loosing contact.
    11-18-2014 08:44 PM
  8. hasasimo's Avatar
    Check if the battery sits properly and doesn't wobble. It may be loosing contact.
    Thanks, battery seems secure. I doubt that's the issue anyway, just because the phone sometimes restarts while it's just sitting on the table and hasn't moved at all in 30 minutes or so.
    11-18-2014 10:30 PM
  9. h3rman's Avatar
    I have seen this a couple of times when using Viber.
    After uninstalling Viber it did not occur again.
    So perhaps it is one of the apps?
    11-19-2014 02:38 AM
  10. hasasimo's Avatar
    I have seen this a couple of times when using Viber.
    After uninstalling Viber it did not occur again.
    So perhaps it is one of the apps?
    Interesting. It never happened to me while using Viber, but I'll try uninstalling it anyway.
    11-19-2014 03:00 AM
  11. KMN13's Avatar
    I have just installed whatsapp, but the phone is restarted before this application. From 1-2 years ago has problems with restarts of many models, but Microsoft did not do anything about the problem. I hope that the next update will fix the problem, but not 100% sure!
    11-19-2014 04:13 AM
  12. Dean Maricic's Avatar
    I've bought Nokia Lumia 830 by mobileshop.eu month ago. After only one week my mobile phone starts to restart when I'm surfing on the internet or using whatsapp aplication. And after restarting, my battery fall down about 20%. I've tried soft reset and hard reset but the problem is still here. It happens about 3 times a day. I have warranty from mobileshop.eu and they directed me into unknown servis, but I dont trust them. I'm from Croatia and this is a bit strange to me. Does anyone had the problem like this and how to solve it? Please help!
    I posted this earlier!!! Yesterday...
    11-19-2014 05:02 PM
  13. hasasimo's Avatar
    Turns out it wasn't Viber. After not restarting yesterday, the phone just did a random reboot on its own.

    I've decided to return the phone to B&H Photo Video and ask for an exchange.
    11-20-2014 01:48 PM
  14. KMN13's Avatar
    Is there anyone with the last update Preview for developers, which corrected the problem with random reboots???
    11-30-2014 05:07 AM
  15. Arman Qureshi's Avatar
    Hi ! I have Nokia Lumia 830 from two weeks ago.The phone is restarted without reason in 3-5 days.I took it hard reset,but after 5 days is restarted again.What do I do?I have read much of this problem and there are many such.This problem of OS/Microsoft/hardware is?can I fix these problems, or simply to be sorry that I chose Nokia!
    Mine L830 working perfectly fine not a single error or bug at all😊
    11-30-2014 05:12 AM
  16. PLGomez's Avatar
    Is there anyone with the last update Preview for developers, which corrected the problem with random reboots???
    I don't know if this will work for you but it did for me. Before I was using a microsim that was cut down to the nanosim size. I replaced it with an originally sized nanosim, and that solved my reboot issue.
    11-30-2014 09:14 AM
  17. KMN13's Avatar
    Interesting! But I bought a new SIM card from my operator.
    11-30-2014 12:09 PM
  18. chris6mafia's Avatar
    Interesting! But I bought a new SIM card from my operator.
    I was having the same issue when connecting Bluetooth to my car. Updating to dvp fixed random reboots for me.
    11-30-2014 01:11 PM
  19. PLGomez's Avatar
    Might just be a software glitch then. Hope the next firmware comes soon.
    11-30-2014 01:18 PM
  20. conorn's Avatar
    Nope. Have latest DP running and if anything the restarting is worse :(

    I've removed SD card, running on 3G instead of 4G and wifi off and I still get the occasional restart. Going to 3G seemed to help the most, which indicates it may be a firmware comms stack bug. Also means it would not effect everyone the same.

    My first GSM handset (looong time ago) had a bug which only happened with Ericsson exchange gear - so could be something similar, hard to trace.

    Hopefully MS are aware and working on it ...
    11-30-2014 03:46 PM
  21. KMN13's Avatar
    From what I read has to come a new update to the end of January ??? Or not?
    12-01-2014 05:36 AM
  22. hasasimo's Avatar
    Was hoping to be able to report good news today, but B&H Photo Video decided to send me back my exact same device after marking it as swapped/exchanged. That's right, the device I sent back for an exchange due to the random reboots every day... B&H tried to pass it off as exchanged/swapped but simply sent it right back to me thinking I wouldn't notice. They both have the exact same IMEI number.
    12-01-2014 10:42 PM
  23. conorn's Avatar
    Still getting random reboots. One thing I noticed is that reboots happen more regularly when wearing one particular coat! With this I use an inside pocket and phone gets hotter from body-heat and coat's insulation. Usually I use jeans back pocket or outside pocket on jacket. Soooo, could it be temperature related? Maybe?. Ok, longshot.
    12-02-2014 10:45 AM
  24. hasasimo's Avatar
    Still getting random reboots. One thing I noticed is that reboots happen more regularly when wearing one particular coat! With this I use an inside pocket and phone gets hotter from body-heat and coat's insulation. Usually I use jeans back pocket or outside pocket on jacket. Soooo, could it be temperature related? Maybe?. Ok, longshot.
    Not for me... was always happening at regular room temperature, with the phone away from any insulation.

    So only one person was able to solve this problem by swapping out their SIM card? Must not be the SIM then for most of us.
    12-02-2014 10:52 AM
  25. Sandra Bullock's Avatar
    Mine works perfectly fine :)
    12-02-2014 11:02 AM
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