1. bmazloum's Avatar
    Okay, I have no idea how this happened. The only thing I remember doing different than usual was video taping my kid for several 2minute shots @ 1080p. The phone got hot, that's about it. I didn't drop it, no water fell on it. I have a screen protector and a case on the thing. Didn't knick it, it's never in my pocket.

    It's still covered by warranty but I'm curious if I could fix it because I gotta FedEx it to Expansys and then wait a month. You know how it feels like not to have a phone (I'm back on my L620 now, which has better battery life). Any ideas? I've seen screens go all green, but never parts of the screen (aside from a magnetized screen back in the day).
    Changing the brightness only reduces the effect.
    11-25-2014 09:14 AM
  2. bmazloum's Avatar
    I also have a fear that they'll blame me for damaging the screen as I've read previously that some people were blamed when their screen lifted from the body. So I'd like to know how this is caused or if it's a manufacturer defect.
    11-25-2014 09:45 AM
  3. Suedezu's Avatar
    This looks like a manufacturer defect. I wouldn't worry about sending it in.
    11-25-2014 10:59 AM
  4. Sofie Forslund's Avatar
    I have the same problem! That's how my green spot started like a week ago but it only grew bigger so now it covers a quarter of the screen. You guys think there's something I can do myself?
    12-05-2014 04:39 PM
  5. someone2639's Avatar
    Send it in, it's possibly melting.
    12-05-2014 04:58 PM
  6. bmazloum's Avatar
    Mine is on it's way back to expansys. It's probably a defect if both of us have the same problem and haven't done anything out of the ordinary with the phones. This phone is slowly creeping to being the worst phone I've purchased.
    12-06-2014 11:26 AM
  7. belodion's Avatar
    My guess is, it's heat damage caused by the processor when working hard....I believe it's right under that spot. Obviously that's a bad thing but it's hardly the fault of the user so I don't see that there would be any problem getting it fixed or exchanged.

    Posted via Windows Phone Central App
    12-06-2014 01:12 PM
  8. Jamoire's Avatar
    I had the exact same issue - Nokia fixed it fine without questioning it.
    12-08-2014 03:55 AM
  9. bmazloum's Avatar
    I had the exact same issue - Nokia fixed it fine without questioning it.
    Well you're lucky. After waiting close to a month Expansys replies with:

    "We have received an update from the service center and confirms that the unit requires LCD replacement which is outside warranty.
    The cost for this is HK$1,680. "

    I emailed them asking for an explanation why this is outside of warranty. Complete bull****.
    01-05-2015 01:27 AM
  10. bmazloum's Avatar
    Tried calling, apparently they have one phone line which is always busy.
    01-05-2015 02:00 AM
  11. bmazloum's Avatar
    Wow, what a ##### company. Finally get through on the phone and all I get is "my colleague is working on your case, he or she will email you" and she hung up on me.
    01-05-2015 03:03 AM
  12. bmazloum's Avatar
    Terms and Conditions - EXPANSYS United Arab Emirates

    So apparently they don't repair broken LCD screens?
    3.6 Standard Warranty Coverage
    Warranty covers the following:
    A. Software malfunction
    B. Manufacturer or hardware defects
    C. More than three dead pixels

    3.7 Standard Warranty Exclusions:
    Warranty does not cover the following:

    A. Broken screens or LCDs
    B. Liquid damage
    C. Damages caused by accidents or mishandling of the device
    D. Damage caused by applications or firm wares which are not compatible with the device
    E. Three or fewer dead pixels
    But they do cover manufacturer and hardware defects? I'm never getting my phone back.
    01-05-2015 03:33 AM
  13. Harrie-S's Avatar
    What reason did they give?

    A If you did not see a crack in the screen it is not a broken screen. (Actual the 930 has no LCD but an AMOLED)
    And b c d and are also not the case.

    During manufacturing this AMOLED is not proper made so it failed in the field.
    01-05-2015 03:55 AM
  14. bmazloum's Avatar
    They just cited the exclusions, didn't say which one, but I'm guessing it's the first. I just messaged them that it's an AMOLED screen and not LCD, doubt it'll help but won't hurt.
    01-05-2015 04:17 AM
  15. Harrie-S's Avatar
    I think you should ask them why they think its excluded. And after there answer take the next step.
    01-05-2015 04:22 AM
  16. sarim_xyz's Avatar
    Hello @bmazloum, I am having the exact same problem that started last week when I got Denim for my 930. I noticed it just after I updated my phone to Denim, before that it was on wireless charging and downloading the update, so it might have gotten hot. My spot grew bigger with time. I just sent it today to expansys for warranty claim, they will send it to HongKong. Do you have any update on your phone? They are telling it might take 12-16 weeks. I am hoping if everything turns out fine, I might get it within 4-6 weeks. :-/

    I am pretty sure this comes under warranty claim, this is a manufacturing defect of the screen.
    01-20-2015 08:34 PM
  17. bmazloum's Avatar
    Hey, I had some horrible experience with them. I hope yours turns out as good in the end or better. I literally just finished this issue yesterday after the phone being with them since December 9th, I got lucky and they gave me a full refund.
    The details:
    sarim_xyz likes this.
    01-21-2015 01:11 AM
  18. sarim_xyz's Avatar
    @bmazloum: I updated my experience with Expansys on my original post. You may take a look there if you wish.

    Where do Expansys (USA) send the devices for warranty repair?
    02-25-2015 05:00 PM
  19. JaniM's Avatar
    I'm betting that in the future phone manufacturers will be voiding warranty if a phone case (not specifially designed to the phone or approved by manufacturer) is used. As the processors become more and more powerful, they'll create more heat which is conducted to phones external bits (like the aluminium frame in L930) and wrapping that in silicone for example makes it conduct a lot less heat than designed and causes overheating. So far that's not the case so these should be covered by warranty without a question.
    02-26-2015 02:05 AM
  20. samm7919's Avatar
    I've exactly the same fault - Screen was really hot as I was a very long call
    07-04-2015 08:40 AM
  21. JPHellemons's Avatar
    I have send my Lumia 930 back to Nokia/Microsoft and it is no warranty. New screen will cost over 200 euro. According to an unofficial forum of the dutch vodafone it is a software issue. But Microsoft/arvato says it is because the phone is dropped.
    seems like
    07-07-2015 08:30 AM
  22. marratj's Avatar
    My wife's 930 has the same problem, with excessive heat also being generated under the spot. Arvato also refused to repair it under warranty as they said it is a drop damage (which it clearly isn't in my opinion)

    I will see what still can be reached over different support channels (social media, etc...)...

    But for me personally this means I will never ever buy an expensive new flagship phone anymore. Either a used one cheaply or a budget phone.

    Same thing I'm doing with Games since last year when all of my preordered Games have been a mess at launch.
    07-20-2015 04:18 PM
  23. marratj's Avatar
    Hm... there might something... I just wanted to fetch my wife's 930 from our local service center (after I got the call last week that Arvato has not repaired it under warranty).

    Now my service center told me they have disputed this claim with Microsoft (because more people have exactly the same problem) and are awaiting an answer. Let's see what will happen.​
    07-22-2015 03:48 AM

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