10-24-2015 09:01 AM
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  1. Mark Kaplan's Avatar
    I finally got a response from their support. "Thank you for contacting iHeartRadio. We are currently aware of an issue with iHeartRadio not being available to download for the Nokia Lumia 830 Windows Phone. I apologize for any inconvenience you may have experienced, but we are working to find this problem and correct as soon as possible!"
    12-10-2014 02:15 PM
  2. Laura Knotek's Avatar
    That's really strange. I wonder why only the 830 doesn't have it.
    12-10-2014 02:27 PM
  3. Mr Lebowski's Avatar
    It is on my Lumia 830 ! It's not on my list of not available for this phone in "my apps" list on my 830.
    it has INSTALL as you can see - I just now installed iHeartRadio.
    wp_ss_20141210_0001.jpg
    Laura Knotek likes this.
    12-10-2014 02:33 PM
  4. Mr Lebowski's Avatar
    That's really strange. I wonder why only the 830 doesn't have it.
    ^ (see above) I can and do with my 830.
    12-10-2014 02:34 PM
  5. VineRider's Avatar
    I have it installed on my AT&T 830 as well. No issues whatsoever.
    Laura Knotek likes this.
    12-10-2014 05:06 PM
  6. Mark Kaplan's Avatar
    Apparently its a bug not affecting everyone but its affecting me and they acknowledge it as known. The app does not appear in the store and if I search over the internet and click the link, the store reports an error that the app is unavailable. Im curious if another att 830 user who doesn't have it installed can see it. Attached are screenshots of the results of a search in the store and after clicking on the internet link to download the app. Maybe because I'm running developer preview?

    wp_ss_20141209_0001.jpg
    wp_ss_20141211_0001.jpg
    Last edited by Mark Kaplan; 12-11-2014 at 08:54 AM.
    LoriInWA likes this.
    12-11-2014 08:22 AM
  7. Mr Lebowski's Avatar
    What phone is linked to the store, your current 830 or something else that might not be able to have it installed ?
    12-11-2014 01:11 PM
  8. Mark Kaplan's Avatar
    Only my current 830
    12-11-2014 04:21 PM
  9. PLGomez's Avatar
    Weird. I just looked it up and installed it.
    12-11-2014 06:46 PM
  10. Mark Kaplan's Avatar
    Weird. I just looked it up and installed it.
    Im curious, are you on an AT&T Lumia 830 running developer preview?
    12-11-2014 06:49 PM
  11. PLGomez's Avatar
    I'm not running developer preview but I'm on an unlocked AT&T Lumia 830
    12-11-2014 11:00 PM
  12. Alexander Long's Avatar
    make sure your region language setting is US / English(US).
    12-12-2014 12:28 AM
  13. Mark Kaplan's Avatar
    make sure your region language setting is US / English(US).
    It is
    12-12-2014 12:59 AM
  14. Alexander Long's Avatar
    have you try to change the region /Format/ language to somewhere else, and then change back to United States/English(US)
    if still not, then do a soft reset.
    12-12-2014 01:29 AM
  15. Mark Kaplan's Avatar
    have you try to change the region /Format/ language to somewhere else, and then change back to United States/English(US)
    if still not, then do a soft reset.
    Yes, I have tried that. I tried Canada and the UK. Same result. I'm beginning to think it doesn't like developer preview. Either that or its an AT&T issue.
    12-12-2014 09:02 AM
  16. Noahma's Avatar
    Yes, I have tried that. I tried Canada and the UK. Same result. I'm beginning to think it doesn't like developer preview. Either that or its an AT&T issue.
    Its not an AT&T issue, I have it on my 830.
    12-13-2014 09:05 PM
  17. David Van Ryn's Avatar
    Hi Mark Kaplan,

    When i searched for the app under my own region settings, iHeartRadio was nowhere to be found.

    After changing my Region to "United States" i was able to find and download/install the app, while running the D.Preview.
    So we can pretty much rule out the DP being the issue, hmm. hope u find it, maybe soft reset couple times?

    store-1.jpg store-2.jpg

    Edit: When i tried to actually use it i got this message lol

    store-3.jpg
    12-13-2014 09:46 PM
  18. Noahma's Avatar
    Have you tried signing on windowsphone.com and sending it to your phone?
    David Van Ryn likes this.
    12-13-2014 09:52 PM
  19. dacarter77's Avatar
    I also can't get iHeart on ATT. I had it on my 920, then when I moved to my 830, it shows under My Apps/Not available for this phone. If I click on more info on the message, it says "This app only works on devices with the following screen resolutions: WVGA (480x800)". The list of apps not available on the 830 is pretty long, 15 apps, including Redbox. Glad you got a response. There should be a fix coming so I can get my Rush Limbaugh fix again on my lunch hour!
    12-16-2014 02:26 PM
  20. oryan_dunn's Avatar
    I've got an AT&T 830, and have redbox
    Redbox | Windows Phone Apps+Games Store (United States)

    I personally use TuneIn Radio for local stations:
    TuneIn Radio | Windows Phone Apps+Games Store (United States)

    But, just to test, I was able to install iHeartRadio and it seems to work just fine.
    12-16-2014 04:21 PM
  21. mathysbt's Avatar
    I am having the same issue as you:

    *ATT
    *Lumia 830 (coming from Lumia 920 with iHeart Radio)
    *It is not available for download via link nor is it searchable in the store
    *Region and language set to US-English, but I tried switching it to UK to see if that works

    I am not signed up for developer preview on my Lumia 830, though I was signed up for DP on my Lumia 920. Were you able to find a solution to this problem yet? I have also notified iHeart Radio, but they have not found a solution for me yet.
    12-29-2014 08:55 AM
  22. Mark Kaplan's Avatar
    01-06-2015 06:35 AM
  23. bh5213's Avatar
    Hi, just checked mine....no luck....not available to install and I am on AT&T.
    01-06-2015 10:51 AM
  24. srcpt's Avatar
    Delete post
    01-06-2015 02:37 PM
  25. Mark Kaplan's Avatar
    I asked for an update on my support ticket. This is what I got.
    "Thank you for contacting us back. I apologize however this is something that we are still actively working on."
    01-06-2015 02:38 PM
39 12

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