[ALex Susky]

So the other day my lock button stopped locking my phone. However if I hold it down it will still let me turn it off (by dragging down), but then it turns on again. I can't unlock it by double tapping the screen either. When I plug it in to my computer it isn't recognized by the "windows phone app" for desktop, but it turns the screen on so I can use it for a bit. I can't turn it off and then plug it in because it always turns back on, and sometimes I can't regular turn it off, I have to hold the down volume button and the lock button to hard restart it.

I can still use it by hard restarting it, but sometimes I'll get a text and so I restart it to look at the text but the text will be gone D'X PLEASE HELP

[L Beezy]

Do you, by chance, have either theChive or 5 Minute Workout installed on your 1020?

[bemiquel]

it happened the same exactly to me. I suspect it's the Gestures Beta app that messed it up. I had to to a hard reset and I couldn't backup a copy because the whole operating system was messed up before the reset. :(

Do you, by chance, have either theChive or 5 Minute Workout installed on your 1020?

I also installed 5 min workout, what could that have to do with it?

[Harrie-S]

Bemiquel. More people got this problem after installing 5 min work out or thechive. Check out some threads here or read the article WC published yesterday.

http://www.windowscentral.com/report...-phone-surface

[ALex Susky]

Thank you Harrie-S. Didn't realize others were having issues.

[Luisraul924]

Should I be worried that I installed theChive, thoroughly used it, didn't like it, uninstalled it and DIDN'T have these issues?

Edit: I'm on a Lumia 635

[bemiquel]

This is happening to my 1020 again :( help! what should I do?

[Marquis de Faux]

This is happening to my 1020 again :( help! what should I do?

Unfortunately, if you used theChive or 5 min workout, the only thing that would really fix the problem is a hard reset.