Lumia 735 e compass problem

[Vito Ed]

Hello, I experienced a problem with the compass of my lumia 735 from day one: using the navigation in walking mode, there is a strong oscillation of the direction arrow in the range of 10-15 degrees (quick and continuous), which makes annoying because the map in the background vibrates a lot ... Nokia city lens for example is unusable.
I tried an hard reset and also the procedure with lumia recovery tool, without any benefit.
Could someone help me?

 

[Harrie-S]

You already did a hard reset and used the Lumia software recovery tool so that should "solve" a software issue.
If it is still under warranty I would suggest to send it in for replacement/repare. If it had this from day one it looks like a hardware problem so it falls under warranty.

 

[Vito Ed]

thanks for the reply.
If you forgive my bad English, I'll explain why I thought of a software problem:
Installing any compass from the store, the direction of the arrow fluctuates within a range of 10-15 degrees as crazy. The same thing happens with Here Map and City Lens.
Installing instead a second compass (jack of tools) this does not happen: the arrow is stable, and displays the parameter of the gap (just happened + or - 7 degrees). Practically, it is the 'same application that fixes the' error of the compass.
For this I had not ruled out the software error.

Thanks anyway!

 

[Harrie-S]

Dear Vito,
I understand your thinking of a software problem. But I think that the standard Microsoft apps (like HERE and City Lens) must work flawless.
I do not know why jack of tools does work maybe it is less precise.

But it is very good that you already deed these tests before you post your problem.

 

[Vito Ed]

Hi Harrie-S.. if you own a lumia 735, could you try using nokia city lens, and then tell me if it works?
Apparently, the lumia 735 has no gyroscope, and the people I know who own the same smartphone have also the same problem with Nokia applications (until now Here map, city lens here, lumia panorama).
Greetings, and thanks for the interest!