Me: i purchased a Samsung ATIV SE Windows phone expecting it would be running the software version 8.1 and it is still running an outdated Windows 8 not 8.1
Me: the Samsung website has the Verizon guide for 8.1 you can see here
(posted link to PDF for her)
Me: how do i get this updated ?
Megan: Hi! I can definitely help out with the software to ensure we get it updated!
Megan: I am getting your account pulled up now and we'll go from there!
Me: OK and i have checked for an update and it says i am up to date but ALL the other modern Windows phones on the other carriers have been on 8.1 for some time
Megan: I am doing some research on my end to verify the latest release they have approved on our end. The info is not very clear so I think you for your patience!
Me: ok thanks
Megan: I can clearly see that the update was released by Microsoft some time ago and there are a number of posts here internally inquiring about when it will be approved and released but as of yet no official date for when it will be pushed out on the Verizon model.
Megan: I have looked just about everywhere on this end and I wish that I had more data for you on when or why it's delayed but nothing aside from it still being tested has been posted by the update team
Me: so it is coming then because if it wasnt i would look to return it
Megan: The Nokia Windows phone were done recently here in December so I would assume the ATIV devices will be next for the Windows updates. Yes, it will definitely be updated, it's just a matter of when
Me: ok thanks for your time