1. dave battrick's Avatar
    Hi there, my Daughter is really upset to find that since an update yesterday, photo's, video's and applications seem to have been completely deleted from her phone. Some of the photo's and video's have a lot of sentimental value, but unfortunately they had not been backed up. Can anyone offer any advice on restoring the phone to how it was before the update - or is everything gone for good? Any help would be really appreciated.
    02-22-2015 09:59 AM
  2. anon8959613's Avatar
    Are you sure that was an update and not a hard reset ?

    Because I've not heard of any update which deletes your phone data.
    02-22-2015 10:50 AM
  3. dave battrick's Avatar
    Thanks for reply. Yes, it was an update to 'Denim'.
    02-22-2015 03:08 PM
  4. Harrie-S's Avatar
    Thanks for reply. Yes, it was an update to 'Denim'.
    Did she store the pictures on a SD card. If so connect the phone to a pc and try to find them with windows explore.
    Basically an update does not delete anything but glitches happen.
    anon8959613 likes this.
    02-22-2015 03:22 PM
  5. dave battrick's Avatar
    no, no backup to an SD card regrettably!
    02-23-2015 03:04 PM
  6. dave battrick's Avatar
    Thanks, we'll try to connect it to a PC and see if we can find the files.
    02-24-2015 03:17 PM

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