[dave battrick]

Hi there, my Daughter is really upset to find that since an update yesterday, photo's, video's and applications seem to have been completely deleted from her phone. Some of the photo's and video's have a lot of sentimental value, but unfortunately they had not been backed up. Can anyone offer any advice on restoring the phone to how it was before the update - or is everything gone for good? Any help would be really appreciated.

[anon8959613]

Are you sure that was an update and not a hard reset ?

Because I've not heard of any update which deletes your phone data.

[dave battrick]

Thanks for reply. Yes, it was an update to 'Denim'.

[Harrie-S]

Thanks for reply. Yes, it was an update to 'Denim'.

Did she store the pictures on a SD card. If so connect the phone to a pc and try to find them with windows explore.
Basically an update does not delete anything but glitches happen.

[dave battrick]

no, no backup to an SD card regrettably!

[dave battrick]

Thanks, we'll try to connect it to a PC and see if we can find the files.