Nokia Lumia 1020 has no audio or volume control
Hi,
I have been having a serious issue with my Lumia 1020 there is no audio from the phone what so ever. I cant hear people when they ring and they cant hear me. The phone does not let me play music on it or play videos unless I go onto the internet and look at a youtube video but there is still no sound from it. Another issue is that when I go onto the camera app and select to take a video the phone closes its self out of the app. It does this same thing in other apps were I try to play any type of audio. There is no volume control because when the buttons are pressed a small gray strip across the top of the screen appears and goes away after a couple of seconds. Mechanically the buttons work as a have performed multiple master resets on the phone which involves using the volume down button. I have replaced the main loud speaker on the phone, the microphone earpiece and headphone jack and the problem still persists. Also plugging headphones in has no effect on the phone it does not recognize them at all.
I have updated the phone to the latest software.
To me it is some sort of software problem, but having reset the phone to factory setting multiple time using different methods. I would have though it would have fixed the problem.
I would really appreciate any help anyone can give me.
Hi,
I have been having a serious issue with my Lumia 1020 there is no audio from the phone what so ever. I cant hear people when they ring and they cant hear me. The phone does not let me play music on it or play videos unless I go onto the internet and look at a youtube video but there is still no sound from it. Another issue is that when I go onto the camera app and select to take a video the phone closes its self out of the app. It does this same thing in other apps were I try to play any type of audio. There is no volume control because when the buttons are pressed a small gray strip across the top of the screen appears and goes away after a couple of seconds. Mechanically the buttons work as a have performed multiple master resets on the phone which involves using the volume down button. I have replaced the main loud speaker on the phone, the microphone earpiece and headphone jack and the problem still persists. Also plugging headphones in has no effect on the phone it does not recognize them at all.
I have updated the phone to the latest software.
To me it is some sort of software problem, but having reset the phone to factory setting multiple time using different methods. I would have though it would have fixed the problem.
I would really appreciate any help anyone can give me.