In case you are wondering, a Soft Reset can be done by holding the Volume Down + Power buttons until the phone vibrates and reboots (about ten seconds). You will not loose data, just clear out system memory.
Lumia Software Recovery Tool can be found here:
https://forums.windowscentral.com/e?...token=9Y0ekbze (Sorry, seems to be down ATM... If you can't get it, keep trying.) This will flash a clean copy of the latest OS and firmware onto your phone. You will loose data, but can restore your last backup after you sign in to your Microsoft Account.