2nd mic fail (conspiracy theory)

eusty

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It's definitely software related.

My mic stopped working completely before Denim, but after the update Skype and Cortana works, but using the phone for hands-free calling doesn't. Also some apps work others don't, it's a bit hit and miss...but annoying....
 

KllR007

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and what about video-recording ? You have recorded boh chanels ? because when i play recorded video on PC it has sound only on right speaker.
 

KllR007

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So its look like problem not only for me :D im glad and sad together :D

So its SW or HW ? maybe someone could try flash cyan / first FW avalible for 930 to see if its HW.
 

Black icon

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The real question is what are they (Microsoft) waiting for before fixing this software issue with the mic.
This is getting really sad now.
 

tamanasi

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Definitely a software issue.. Mics were working fine before but not now. I had to rollback my 930 from Windows 10 to 8.1. I noticed this issue just after that.
 

KllR007

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cant be SW, because when you test it in Test-Mode in Nokia Care Suite and not working its HW problem.

Maybe yours working for some time at beggining, but now its HW failure.
 

tamanasi

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cant be SW, because when you test it in Test-Mode in Nokia Care Suite and not working its HW problem.

Maybe yours working for some time at beggining, but now its HW failure.
Hope its not.. I can't live with a smart phone that doesn't allow me to use speaker phone or can do music ID.. Will test my phone and comment back.
 

tamanasi

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Nokia care suite > Product support tool for store.
Says product not supported. How to run the tests? I am on 8.1 update 1
 

KllR007

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What version NCS installed ? I have 5.4.119.1432
When you launch product support tool - connect phone, then on left panel sys Normal Mode - switch it to TestMode.
Then you can test whatever you want. After that switch it back to normal mode.
 

Chomiq

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Just did the tests on my 5 months old 930. No problems, only mic 3 and 4 came a bit quiet.

tamanasi make sure you download the cfg file and sign in the nokia care servers (username/password should be blank).
 

tamanasi

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I was not able to test it and went for a hard reset, hoping it would solve the issue. And here I land into another trouble. :(
Earlier the mic was not working. But now the mic icon itself is gone from the messaging app. I remember having it there till yesterday, but now its not. And yes the speakerphone issue is still unsolved. No voice recordings/music IDs in my smartphone. :angry:
Whats happening with these 930s? Definitely #L930 is the most #buggy #Flagship ever made.
wp_ss_20150713_0001.jpg
 

Chomiq

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Language, region set to English? Microphone icon in messenger app is for speech recognition afaik. No mic icon here with lang/region set to Polish. From what I see you have input set to Hindi.

Ps.
If you manage to get the Nokia tool to work in test mode please do check the audio levels on Mic 3 and 4. Both of them were barely audible in my unit. You could hear them recording audio, but at very low levels. Mic 1 and 2 provided audio on normal level. It's just might be that your "Mic 2" might actually be #3 or #4 in Nokia tool.
 
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