07-11-2015 12:03 AM
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  1. khanh tuan's Avatar
    khanh tuan
    Hello,

    Do you know if there is any update firmware for experience random reboots on my lumia 640 ?

    I have seen that there is an update for Lumia 930.
    What version firmware that is working fine on Lumia 640 LTE dual SIM ?
    Do I have to send to repair central to make firmware update ?

    Thanks
    06-14-2015 11:42 AM
  2. Harrie-S's Avatar
    Harrie-S
    Retired Ambassador
    Please check this article.
    http://m.windowscentral.com/lumia-64...changes-device
    It should be an OTA update but if you can not get it you could go to the nokia care centre or use the WIndows Phone Recovery Tool.
    06-14-2015 11:51 AM
  3. khanh tuan's Avatar
    khanh tuan
    Hi

    I have already tried Recovery Tool on Windows Phone site but no luck.
    I still got some time a reboot without reason.

    Do you which version firmware I should get ?
    06-14-2015 12:05 PM
  4. xandros9's Avatar
    xandros9
    Community Review Team
    Moderator
    Moved to Lumia 640 forum.
    06-14-2015 12:47 PM
  5. bolot_malih's Avatar
    bolot_malih
    Do you install bbm and always using it ?
    06-14-2015 12:58 PM
  7. Harrie-S's Avatar
    Harrie-S
    Retired Ambassador
    Originally Posted by khanh tuan
    Hi

    I have already tried Recovery Tool on Windows Phone site but no luck.
    I still got some time a reboot without reason.

    Do you which version firmware I should get ?
    Yes, 8.10.15148.160 as in the picture in the article.
    06-14-2015 12:58 PM
  8. khanh tuan's Avatar
    khanh tuan
    Hi

    What do you mean bbm?
    06-14-2015 03:17 PM
  9. khanh tuan's Avatar
    khanh tuan
    Hi

    I get it
    I have the same firmware version and still have a device reboot some times to times
    06-14-2015 03:21 PM
  10. bolot_malih's Avatar
    bolot_malih
    Bbm = blackberry messanger..
    pureview_lvr and xandros9 like this.
    06-14-2015 09:14 PM
  11. octavmih's Avatar
    octavmih
    i installed the update on l640 lte, but the phone still randomly reboots.. it is a little disapointing to me
    06-29-2015 01:23 PM
  12. dubbaYous's Avatar
    dubbaYous
    Mine started rebooting also, so I regretfully had to send it back.
    xandros9 likes this.
    06-29-2015 08:58 PM
  13. Tiwo's Avatar
    Tiwo
    I sent mine back as well. It was still rebooting after the update :-(
    07-06-2015 05:15 AM
  14. Neil Katz's Avatar
    Neil Katz
    Same here. Stop Restart app says phone is ok. Phone update says I am up to date.
    07-07-2015 07:13 AM
  15. xandros9's Avatar
    xandros9
    Community Review Team
    Moderator
    If random reboots persist after Recovery Tool use, I would send back the phone for service. Should be fairly painless - my 830 is currently in the shop for the same reason.
    07-07-2015 12:11 PM
  16. Phil DS's Avatar
    Phil DS
    Same here on my brand new 640. (Stop Restart app says phone is ok...) After the latest update the thing just hung on the microsoft logo. Returned the *****, very dissapointed after years with good experiences with my nokia 620
    07-10-2015 01:32 PM
  17. xandros9's Avatar
    xandros9
    Community Review Team
    Moderator
    Originally Posted by Phil DS
    Same here on my brand new 640. (Stop Restart app says phone is ok...) After the latest update the thing just hung on the microsoft logo. Returned the *****, very dissapointed after years with good experiences with my nokia 620
    I would've gone for warranty service. (and I did) since its obviously a defective unit.
    07-11-2015 12:03 AM
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