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  1. John Gmt's Avatar
    I have only three month old new lumia 830, After two month my Lumia camera says " something went wrong ".
    Now I can't use my back cam.
    I have Tried 1) Soft Reset
    2) Hard Reset
    3) Software Recovery Tool But Nothing Happened anything. CAMERA SAYS " SOMETHING WENT WRONG"
    Any Solution of this...sdr.jpg
    Last edited by John Gmt; 06-19-2015 at 08:07 AM.
    06-19-2015 07:45 AM
  2. Narciso Neto's Avatar
    You're not alone... Check this thread (and many others on this forum): http://forums.windowscentral.com/nok...-new-post.html

    There's no fix, you have to get it repaired on Nokia (Microsoft) Care or get a replacement.
    Last edited by Narciso Neto; 06-19-2015 at 12:48 PM. Reason: fix wrong link :p
    06-19-2015 12:48 PM
  3. John Gmt's Avatar
    ok.... Thanks
    06-19-2015 11:36 PM
  4. James Dandy's Avatar
    Not sure if this will work for you but I had the same problem with my Lumia 640. I uninstalled Lumia Camera, did a soft reboot, and reinstalled it and it seems to be working OK.
    06-25-2015 12:53 AM
  5. Narciso Neto's Avatar
    Not sure if this will work for you but I had the same problem with my Lumia 640. I uninstalled Lumia Camera, did a soft reboot, and reinstalled it and it seems to be working OK.
    No way, its a hardware issue with 830.
    hellangelsm likes this.
    06-25-2015 03:56 PM
  6. vrlny's Avatar
    Not sure if this will work for you but I had the same problem with my Lumia 640. I uninstalled Lumia Camera, did a soft reboot, and reinstalled it and it seems to be working OK.
    07-26-2015 04:21 PM
  7. vrlny's Avatar
    This worked for me, too. I have Lumia 640.
    07-26-2015 04:22 PM
  8. greedo_greedy's Avatar
    This issue seems to be a little widespread for the Lumia 830.
    I was about to purchase a second hand unit, when I tested it I would get the same error message no matter what camera app I tried to use.

    Unfortunately I had to decline the seller and went home empty handed.
    07-27-2015 03:34 AM
  9. ImSShivs's Avatar
    Me too has the same problem. i'm currently on windows phone 8.1 update 2 in india. The problem occurs when I'm taking a photo afterward Lumia camera app continuously say "Something went wrong" even other apps like Lumia Panaroma, Lumia Selfie, Default camera app, QR scanner & Bing scanner not working. The flashlight also not working when try to open using flashlight app.
    07-29-2015 06:54 AM
  10. chiku8080's Avatar
    Even i had the same problem after updating it to windows phone 8.1 update 2. Thought it to be software problem,but neither the hard reset nor the soft reset came to the rescue. Took it to the nearest service center and now it is with them. Hope to see it soon.
    08-04-2015 04:13 AM
  11. hellangelsm's Avatar
    facing the same issue. took to the care center they fixed it by refurbish but now again facing the same issue
    08-12-2015 04:51 PM
  12. sussss's Avatar
    So, the problem got fixed?
    08-15-2015 07:45 AM
  13. shweta saini's Avatar
    My nokia lumia 830 facing same problem about camera from few days. i tried hard and soft rest and its in warranty. it was woking fine i do not know what happen that camera is not working now i will give it on center tomorrow. but if same problem came again then
    08-15-2015 10:13 PM
  14. sussss's Avatar
    Did the problem came after updating OS? Or just like that? You can read that here on Central that it is a widespread issue. Submit your phone to care center as soon as possible. It is for same reason I am stopping myself to buy L830.
    08-17-2015 02:23 AM
  15. hasasimo's Avatar
    This is scary. Hope it never happens with my 830.
    08-31-2015 10:31 PM
  16. someone2639's Avatar
    Check in Privacy settings (10, not sure about 8.1) to see if the app is actually allowed to use the camera
    08-31-2015 10:33 PM
  17. chiku8080's Avatar
    My lumia 830 was facing the same problem. I took it to care centre and now problem is fixed. So take it to your nearby care centre
    09-01-2015 10:48 PM
  18. Haneef Shaik's Avatar
    can't this problem be fixed in nokia care??
    09-04-2015 10:52 PM
  19. DrSatheesh Enchoor's Avatar
    anybody got a fix for the lumia camera "something went wrong" problem?? i am an unlucky one bought a lumia 830 1 month back and the camera was fine on 8.1, but just after software update to 8.1.2 made the disaster!! rolling back to 8.1 also in problem as the recovery tool is failing to install 8.1 back.
    bought a lumia 930 and another scrap in which the mic is not working!!
    no warranty as both are imported phones...lost around 50k!!!
    09-21-2015 04:07 AM
  20. Kunal Dudwadkar's Avatar
    I have the issue on my 720. Initially I would get pink boxes when on camera and slowly now the camera has stopped functioning completely. It works after a few reboots for a few minutes before going off again. Nokia care said, its my screen problem and I need to get my display replaced. I don't know how right they are.
    09-21-2015 04:20 AM
  21. hellangelsm's Avatar
    The problem got fixed after they replaced my camera got it back today .
    i feel like y did i bought L830
    09-23-2015 06:28 AM
  22. Kumar J's Avatar
    Go to settings------app permissions-------microphone-----give access permissions..i tried with my Microsoft 640 xl mobile phone.camera found working.
    09-30-2015 04:49 AM
  23. MultiGielen's Avatar
    I've got the same issue. It occured after installing the latest windows 10 Mobile build.

    Tried hard and soft reset, Windows Device Recovery Tool,.. nothing worked. I always got the "Something went wrong" message when launching Lumia Camera, launching Windows Camera results in a crash without any error message. Tried the Camera360 app but it just shows a black screen.

    The front camera is still working.

    I sent my Lumia to the repair center. It looks that they have to flash the firmware.

    Similar thread:
    http://answers.microsoft.com/en-us/m...5e9499?lc=1033
    10-06-2015 01:37 AM
  24. John Gmt's Avatar
    wp_ss_20151007_0001.png
    Hello frnds... Try thisone
    10-07-2015 01:16 AM
  25. MultiGielen's Avatar
    Tried it. No luck. Everything was switched on already.
    10-08-2015 02:12 AM
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