[Theo Bierman]

Hi all,

My Lumia 930 is not being recognized when plugging into my windows 7 enterprise laptop (works fine when plugging into a windows 8 laptop).

I get the following error message:

Device driver software was not successfully installed
MTP USB Device Failed

Is there a specific driver available to download? I have searched through a few with no success.

Thanks

[Harrie-S]

Is it possible that you have the windows 7 enterprise N version?
You can check that by right clicking on Start button --> System
If so you need to download it.
https://forums.windowscentral.com/e?...token=9AMMVOjl

See below related post about connection problems without WMP
http://forums.windowscentral.com/win...ows-8-1-a.html
I found a solution for MTP-USB driver does not install | Windows Secrets Lounge

Good luck

Or install the WPRT or LSRT these also may include the needed drivers.

[Theo Bierman]

Thanks very much for your reply, I will give this a go.