Text message problem with restore from backup

[MBY]

I just started using my new Lumia 640 . I restored it from a backup I just made on my old 521. Unfortunately I seem to be missing the last year of text messages even though I backed those up. The restore did say it wasn't completely able to grab everything but that seemed to be about app settings. Ideas?

 

[FAHMI BASSEM]

Go to settings, massaging, choose to download messages from last year, or even all messages.

Congrats for your new 640!

 

[MBY]

Good try but no luck. It was already on that setting. I should have said that I have messages from a year ago but not messages from last week. Thanks for trying!

 

[libra89]

Good try but no luck. It was already on that setting. I should have said that I have messages from a year ago but not messages from last week. Thanks for trying!

Maybe you should have backed up before transferring? I know that doesn't help anything now, but I had the same problem with my call history. It backed up to Monday so when I did the transfer, I only got my call history until Monday. I'm going to guess that if there's something for call history, there should be something for texts as well.

 

[MBY]

I did back up before transferring. Backed up on Monday, transferred on Tuesday. Don't see any texts between 6/27/14 and 6/23/15.

 

[FAHMI BASSEM]

I did back up before transferring. Backed up on Monday, transferred on Tuesday. Don't see any texts between 6/27/14 and 6/23/15.

Note that backing up for messaging is different than the one for apps and settings.

 

[MBY]

Right, I know. There's no manual backup button on the messages side. I chatted with a MS support rep this morning and she recommended using the option to backup to SD card (put the card in old phone, back up, switch it to new phone, restore). I was going to try that. However I suddenly seem to have the missing year of texts. They came through automatically at one point. So I guess I just had to wait for the system to catch up!

 

[FAHMI BASSEM]

Congrats on this!