1. djule's Avatar
    I've recently bought Nokia Lumia 830, and couple days after I've noticed that aluminum frame is slightly bent in the upper left corner, but there is no marks of scratching or physical damage. So I took it back to the shop and they've told me that it's a physical damage and the warrany doesn't cover up expences for repairs. Is it possible that it is a manufacturing defect, because if I bent that frame the screen would crack and there would be some sings of damage. Can I somehow prove it was made like that or am I f****?
    06-27-2015 10:00 AM
  2. Derausgewanderte's Avatar
    difficult to asses your problem without a picture. Do you have one with the phone lying flat on a surface? I would think that a bend in the frame is something that is noticeable both on the screen side and the backplate and should have been noticed at the time of purchase. But I am assuming a measurable bend. Of the 10 or so L830s I've seen I never noticed anything like this (we have two here at home). Even with sitting on the phone I have a hard time imagining bending of the frame as it is pretty solid. If the bend is small you do not necessarily have to see cracks in the coating or in the screen. The screen is actually flexible to a small degree as well (it's pretty thin).

    Other than physical damage to the frame as was suggested the only other root cause might be residual stress in the metal that released after it came out of the manufacturing process.

    We don't know what shop you got this from but another place to make your claim is MS/Nokia.

    Irrespective, can you show us a picture of the problem?
    good luck
  3. Derausgewanderte's Avatar
    difficult to asses your problem without a picture. Do you have one with the phone lying flat on a surface? I would think that a bend in the frame is something that is noticeable both on the screen side and the backplate and should have been noticed at the time of purchase. But I am assuming a measurable bend. Of the 10 or so L830s I've seen I never noticed anything like this (we have two here at home). Even with sitting on the phone I have a hard time imagining bending of the frame as it is pretty solid. If the bend is small you do not necessarily have to see cracks in the coating or in the screen. The screen is actually flexible to a small degree as well (it's pretty thin).

    Other than physical damage to the frame as was suggested the only other root cause might be residual stress in the metal that released after it came out of the manufacturing process.

    We don't know what shop you got this from but another place to make your claim is MS/Nokia.

    Irrespective, can you show us a picture of the problem?
    good luck
    RumoredNow likes this.
    06-27-2015 12:30 PM
  4. djule's Avatar
    I bought it in Belgrade (Serbia). I was so angry when I came back from the shop, so I tried to bend the other side to see if maybe it bent in my pocket or something, but the frame is strong and I think it could only have been either made that way or something happend to it in transportation.20150627_205025.jpgfotografija0014.jpg20150627_205049.jpgfotografija0017.jpg
    Derausgewanderte and xandros9 like this.
    06-27-2015 03:14 PM
  5. Marko Marjanovic's Avatar
    Are you sure that isn't iphone6+?
    No, jokes aside, best option ,,was" to open and check phone in store. It's obviously problem in manufactorning.
    If everything is alright try to ignore and use phone, if not sell it on ,,kupujem prodajem" and get new one. They are cheap.
    Srecno!
    xandros9 and djule like this.
    06-27-2015 03:31 PM
  6. djule's Avatar
    Hvala, uzet u Tehnomaniji i oni prebacuju odgovornost na servis a servis opet na njih i tako u krug. Jedino me brine da mozda ne ispadne ekran ili se odvoji jos vise.
    Marko Marjanovic likes this.
    06-27-2015 03:33 PM
  7. Laura Knotek's Avatar
    Hvala, uzet u Tehnomaniji i oni prebacuju odgovornost na servis a servis opet na njih i tako u krug. Jedino me brine da mozda ne ispadne ekran ili se odvoji jos vise.
    Nadam se da je uređaj popravljen pravilno i blagovremeno.

    Sent from my Moto X using Tapatalk
    RumoredNow, 920Walker and djule like this.
    06-27-2015 03:47 PM
  8. djule's Avatar
    Nije popravljen na zalost, u kazu da servis mora da odluci da li je fabricko ostecenje ili ne a u servisu kazu da mogu samo da konstatuju da je fizicko ostecenje i da oni nisu forenzicari da mogu da utvrde da li je fabricko ili ne. A da ga poprave kosta skoro kao nov telefon.
    06-27-2015 03:51 PM
  9. Derausgewanderte's Avatar
    I bought it in Belgrade (Serbia). I was so angry when I came back from the shop, so I tried to bend the other side to see if maybe it bent in my pocket or something, but the frame is strong and I think it could only have been either made that way or something happend to it in transportation.
    wow, that is upsetting and significant. I would very kindly try all my options with MS/Nokia and the shop again. If they all insist it is not under warranty then the last thing I would try is to take the screen off and very very carefully bend it back with an extremely carefully padded vice. I know a machinist at work who I would consult with this and I am sure there are ways to bend this back. I do not know whether there are any "how to" videos on how to take the screen off similar to my old L920.
    I understand your frustration.

    btw. can we keep this in English please?
    06-27-2015 04:42 PM
  10. Marko Marjanovic's Avatar
    Yes, i understand that ,,tehnomanija" deny false unit, and shop won't admit, still, don't quit. Force them, tell him that you will sue them. Ask to talk with their menager..be upset costumer!
    You brought new phone with false part, demand new one or free repair.
    06-27-2015 08:06 PM
  11. RumoredNow's Avatar
    Was the box open? Was the box damaged?

    Maybe they knew it was defective from transit.
    Derausgewanderte likes this.
    06-27-2015 08:08 PM
  12. djule's Avatar
    They delivered it to my home adress because they didn't have it in the shop, the box wasn't opet but it wasn't sealed either. I'm going on monday to scream and shout and let it all out :)
    Marko Marjanovic likes this.
    06-28-2015 07:23 AM
  13. 920Walker's Avatar
    Do not leave the store without getting your money back.
    06-28-2015 07:49 AM
  14. vsmh96's Avatar
    They delivered it to my home adress because they didn't have it in the shop, the box wasn't opet but it wasn't sealed either. I'm going on monday to scream and shout and let it all out :)
    Do keep your composure and stay cool. Screaming might not help anyone and may strain the relationship between both parties, making it harder to resolve an issue. Think of the long run my dear friend. Anyways hope you get it all settled :) If it fails, its probably time to write an email or letter of complaint.
    Derausgewanderte likes this.
    06-28-2015 08:12 AM
  15. gordonfink's Avatar
    The frame on these phones isn't too hard to bend. If you are going to bend it back into place, don't put pressure on the LCD, which could damage it.

    I would not recommend taking the screen off to bend it back. It can be done, but it can mess up the screen too.
    RumoredNow and djule like this.
    06-28-2015 11:19 AM
  16. djule's Avatar
    I think I'll try bending just the frame, don't want to mess up the screen.
    06-28-2015 03:08 PM
  17. Marko Marjanovic's Avatar
    I think I'll try bending just the frame, don't want to mess up the screen.
    ONLY if crying inside store don't help!
    06-28-2015 07:16 PM
  18. 920Walker's Avatar
    Any update on the bent 830 return? I hope you safely exited the store.
    07-08-2015 07:26 PM
  19. Derausgewanderte's Avatar
    Any update on the bent 830 return? I hope you safely exited the store.
    unlike your avatar
    07-08-2015 08:31 PM
  20. djule's Avatar
    Nothing helped, I even contacted customer protection group, and basically they told me I'm f***, so I sold it and bought 930. And now I have another problem, my signal reception is extremely weak, when I'm at home I get 2,3 bars at the most, but also lose reception often. So I did some research and found out that it could be due to coaxial cable (antenna) or something like that, so again I have to go to store so they can take it to repair shop and that will take at least a week, and my backup phone is N73 so that's gonna be fun
    07-15-2015 09:37 AM
  21. gordonfink's Avatar
    Nothing helped, I even contacted customer protection group, and basically they told me I'm f***, so I sold it and bought 930. And now I have another problem, my signal reception is extremely weak, when I'm at home I get 2,3 bars at the most, but also lose reception often. So I did some research and found out that it could be due to coaxial cable (antenna) or something like that, so again I have to go to store so they can take it to repair shop and that will take at least a week, and my backup phone is N73 so that's gonna be fun
    Is your signal issue on the 930? There are a couple of possibilities for that. There are two antenna cables in that phone. They run along the outside of the phone, and end down by the charging port on the bottom.

    There are two lines on the bezel near the bottom. If you cover those when you are on a call, while holding it, it can affect your reception.

    The other option would be an unsnapped connection. If the battery has ever been removed, there is a snap connector for the antenna on that side that is easy to knock loose.
    RumoredNow likes this.
    07-15-2015 01:43 PM
  22. djule's Avatar
    Yeah on 930, signal is weak when I'm talking, when the phone is sitting idle all the time the signal is weak. As far as I know the battery has never been removed. I'll take it to the shop and let them deal with it
    07-15-2015 06:29 PM
  23. Astorevitalys's Avatar
    This phone has an obvious manufacturing defect. The people at the store are not professionals.They are too lazy to make efforts to meet the procedures in order to change your phone.Go hard on them.Write to MS,call the television,you bought a unit that should've been rebutted before leving the damn factory.This is not acceptable.
    07-16-2015 09:12 AM

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