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07-12-2015 12:35 PM
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  1. Deepak's Avatar
    OMG! My Lumia 830 is just a month-and-a-half old and it's got a dent! On both the corners at the top side, the frame has flattened. Is the Lumia 830's frame made up of too soft metal (aluminium) that it could not even withstand a slight force! What if I need to get it repaired in the future due to inevitable defect! No, I wouldn't be able to get it serviced under warranty, would I? I shall have to pray that the person in-charge at the Care store doesn't notice it.

    Anyone in the same boat?
    07-10-2015 08:33 AM
  2. gordonfink's Avatar
    Depends on how bad your dent is, which is hard to know w/o pics. If you are talking about a nick in the frame from a drop, any aluminum frame will do that.

    If you are talking about the frame being bent, it may be fixable. Personally, I added an Incipio case to mine, to give it some rigidity, because it feels a little delicate.
    07-10-2015 09:22 AM
  3. Zachary Boddy's Avatar
    The Lumia 830's frame is made out of aluminum. I've (unfortunately) dropped my Lumia twice now. Both times caused a scuff on a corner of the frame (both corners of the left side now), but no dents.
    07-10-2015 09:23 AM
  4. Deepak's Avatar
    Depends on how bad your dent is, which is hard to know w/o pics. If you are talking about a nick in the frame from a drop, any aluminum frame will do that.

    If you are talking about the frame being bent, it may be fixable. Personally, I added an Incipio case to mine, to give it some rigidity, because it feels a little delicate.
    The Lumia 830's frame is made out of aluminum. I've (unfortunately) dropped my Lumia twice now. Both times caused a scuff on a corner of the frame (both corners of the left side now), but no dents.

    Here are the images of my 830's flattened corners. The images are clicked using my laptop's camera which is horrible!
    win_20150710_20_39_39_pro.jpgwin_20150710_20_40_17_pro.jpg
    xandros9 likes this.
    07-10-2015 10:17 AM
  5. Zachary Boddy's Avatar
    It must've taken quite a fall to dent the corner, even that tiny amount. The corner is (typically) the strongest part of the frame.
    It's not a huge deal though.
    RumoredNow likes this.
    07-10-2015 12:47 PM
  6. gordonfink's Avatar
    I see phones with those types of nicks on the bezels all the time. I don't any aluminum frame is not going to get marked up like that - I don't see that as being unique to Nokia.
    07-10-2015 02:26 PM
  7. jay6600's Avatar
    both my 925's have theese small dints aswell ,you can either live with them or hide/or perhaps even prevent them with one those rubber skins which make ur phone a little horrible
    P1ng0fDeath likes this.
    07-10-2015 05:21 PM
  8. Derausgewanderte's Avatar
    Here are the images of my 830's flattened corners. The images are clicked using my laptop's camera which is horrible!
    I got a dent just like this on my L830 from a fall onto concrete. On mine the aluminum is visible as it scratched off the anodized layer as well. No big deal. Aluminum is fairly soft.
    07-10-2015 06:04 PM
  9. Deepak's Avatar
    It did not fall. It had hit against the wall and my table's leg accidently while picking it up. But not that hard btw
    Last edited by Deepak_HK; 07-11-2015 at 11:06 AM.
    07-11-2015 12:30 AM
  10. TechFreak1's Avatar
    It did not fall. It had hit against the wall and my table's leg accidently while picking it up. And this is not repairable
    Maybe, you should stop playing squash with your 830? .
    Deepak likes this.
    07-11-2015 12:33 AM
  11. gordonfink's Avatar
    Hate to say it, but that's what cases are for.
    07-11-2015 09:08 AM
  12. Zachary Boddy's Avatar
    It's the curse of owning really expensive smartphones.
    07-11-2015 09:19 AM
  13. Deepak's Avatar
    Hate to say it, but that's what cases are for.
    I too used a case for my 830. But it didn't feel good. And finally, I took it off. That was a very bad decision though.

    It's the curse of owning really expensive smartphones.
    Really (But not much expensive )

    Does 930 have the same problem? I don't think so because it's frame it thinner and rounded at the corners.
    07-11-2015 09:25 AM
  14. RumoredNow's Avatar
    Deepak, I'm sorry about your phone. However, you banged it up against something. It is not as if you just touched it with your finger and the metal caved in.

    Please, let us be realistic. Too many times people damage their phones when handling them and then try and make it out to be a defect. It does not hold up. Was your phone designed to be "hit against the wall and my table's leg" as a normal use scenario? I believe not. Is it engineered and tested to withstand some forces that might normally occur? Yes. Did you exceed those forces? Obviously you must have.

    Will other users of the phone read your post and try to "hit their phone against the wall and a table's leg" to try and see how much or how little force you must have used to whack your phone to cause the dents? Not a chance.

    What is your goal here? Sympathy? I feel bad your device got damaged. Validation? Nope. You bang your phone against stuff you take the consequences. A refund or free repair? We have no control over that. A warning to 830 users about a "defect" in the phone? Damage due to accidental handling is not a defect, it is a consequence. Sometimes stuff happens, dude.

    Again, I'm sorry your phone got dented...
    xandros9, TgeekB and TechFreak1 like this.
    07-11-2015 10:23 AM
  15. gordonfink's Avatar
    I too used a case for my 830. But it didn't feel good. And finally, I took it off. That was a very bad decision though.

    Given that I have the worst luck ever, taking the case off is almost a guarantee that bad things will follow.

    On my 930, I didn't even use it until the case arrived. It is just too expensive of a phone to replace to take a chance. I have seem numerous Icons with dings worse than yours. In fact, I have one in the other room.

    On the plastic body phones (1520, 920, 925, 1020, etc), they will scuff also, but since they are plastic, it is not quite as noticeable.

    These are great phones - but they are phones.

    BTW - I see iphones that look worse than yours all the time. Samsungs as well. Any phone will chip if it's not protected and it gets banged or dropped.

    To be honest, in looking at your pics, you were about 1.5 inches away from a screen replacement. Maybe that's a silver lining for you.
    Deepak likes this.
    07-11-2015 10:56 AM
  16. Deepak's Avatar
    Deepak, I'm sorry about your phone. However, you banged it up against something. It is not as if you just touched it with your finger and the metal caved in.

    Please, let us be realistic. Too many times people damage their phones when handling them and then try and make it out to be a defect. It does not hold up. Was your phone designed to be "hit against the wall and my table's leg" as a normal use scenario? I believe not. Is it engineered and tested to withstand some forces that might normally occur? Yes. Did you exceed those forces? Obviously you must have.

    Will other users of the phone read your post and try to "hit their phone against the wall and a table's leg" to try and see how much or how little force you must have used to whack your phone to cause the dents? Not a chance.

    What is your goal here? Sympathy? I feel bad your device got damaged. Validation? Nope. You bang your phone against stuff you take the consequences. A refund or free repair? We have no control over that. A warning to 830 users about a "defect" in the phone? Damage due to accidental handling is not a defect, it is a consequence. Sometimes stuff happens, dude.

    Again, I'm sorry your phone got dented...
    Not at all for any of the reason you stated. Just wanted to know how many have the same problem. Because, already I had received a defective product and so I feel doubtful about every thing that happens to it. It certainly did not hit anything so hard as you may be thinking. Trust me, I really love my 830. Which is why I bought it second time even after I got a defective one at first. This does not make me love my phone less.

    I should have posted it in the off topic lounge btw. People take it too seriously.
    RumoredNow likes this.
    07-11-2015 10:57 AM
  17. Mr Lebowski's Avatar
    Where did you get the blue anodized aluminum frame ? perhaps that's an aftermarket frame, they come in dark grey, sliver and white don't they? BTW because you ( maybe someone else did ? ) dropped it and it sustained a dent doesn't constitute a defective phone. Sorry for you loss
    Last edited by Mr Lebowski; 07-11-2015 at 03:25 PM.
    07-11-2015 03:15 PM
  18. Mr Lebowski's Avatar
    It did not fall. It had hit against the wall and my table's leg accidently while picking it up. But not that hard btw
    So you did that twice ? there's 2 dents.
    07-11-2015 03:19 PM
  19. Deepak's Avatar
    Where did you get the blue anodized aluminum frame ? BTW because you ( maybe someone else did ? ) dropped it and it sustained a dent doesn't constitute a defective phone. Sorry for you loss
    I read all of my posts here but didn't find anywhere I had said that the dents are a defect! It does have a defect and it is screen related. But I never termed the dents as a defect because it's a common sense and no one (including me) would ever say it was a defect!

    The problem actually is that due to these dents maybe I would not be able to get my phone serviced under warranty IFF something unfortunate happens to my phone in near future.

    Again, I know it's happened because of my fault (but an accident) and am not saying it's my phone's defect

    So you did that twice ? there's 2 dents.
    No. One dent for wall and other for table.
    07-11-2015 03:31 PM
  20. Deepak's Avatar
    OK sorry... but a BLUE frame isn't a factory color is it ? perhaps that's an aftermarket frame... and isn't as strong as OE ?
    It's not a blue frame! It's silver. It is appearing so because of the camera used to click the pictures. It was just 2MP laptop camera! Lumia 830 is available only in two frame variants viz. Black and Silver and they're not replacable.
    07-11-2015 03:37 PM
  21. Mr Lebowski's Avatar
    And special addition Gold not white...yes if it's been physically damaged they will consider that if or when you have issues. If the issues aren't hardware related I doubt that it will be a factor with warranty.... but if you haven't made a claim for the screen yet, I have a feeling they will deny your claim and say the 2 dents cause the screen issue. And I didn't mean to imply the dents happened the same way, I just meant you carelessly caused 2 dents. BTW I've dropped my 830 several times and it's because of being slightly careless ---luckily the hard plastic cover shattered on the edge one time with no frame damage after dropping on concrete, and the other time I dropped it, it was inside on a floor covered in vinyl tile with 0 damage.
    Last edited by Mr Lebowski; 07-11-2015 at 03:58 PM.
    07-11-2015 03:45 PM
  22. Deepak's Avatar
    And special addition Gold not white...yes if it's been physically damaged they will consider that if when you have issues. If the issues aren't hardware related I doubt that it will be a factor with warranty.... but if you haven't made a claim for the screen yet, I have a feeling they will deny your claim and say the 2 dents cause the screen issue. And I didn't mean to imply the dents happened the same way, I just meant you carelessly caused 2 dents.
    Yup, I forgot the Gold edition.

    I had got it serviced once when there was only one dent (the first image). But they didn't notice it. The second one is perhaps more visible and wouldn't go unnoticed.

    Who knows (except me) how all had happened.
    07-11-2015 03:49 PM
  23. TgeekB's Avatar
    As long as the phone is working properly, just continue to enjoy it. A dent shouldn't take away from anything.
    07-11-2015 07:53 PM
  24. Deepak's Avatar
    .... What is your goal here?.....
    My goal here:- Lumia 830 is probably vulnerable to such inci'dents' if you do not protect it. So, if anyone has removed its protective case for no good reason, put it back.

    Take it positively, please!
    07-11-2015 11:22 PM
  25. TgeekB's Avatar
    My goal here:- Lumia 830 is probably vulnerable to such inci'dents' if you do not protect it. So, if anyone has removed its protective case for no good reason, put it back.

    Take it positively, please!
    ALL phones are susceptible to this kind of damage. A case is always a good idea.
    07-12-2015 07:12 AM
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