1. diaqad's Avatar

    Anybody can help me with this problem?
    The screen closes during calls when I call and when I receive on Lumia 930.

    When I call or receive calls screen closes automate during the call and must press the start button will display the screen again, but it closes auto- again and again.
    08-15-2015 10:48 AM
  2. phoneunlocking's Avatar
    Are you using any screen protector?
    08-15-2015 01:03 PM
  3. gpobernardo's Avatar
    Make sure that nothing is obstructing the proximity sensor of your phone, e.g. no excess finger prints, especially if you're using a screen protector. The proximity sensor can usually be found just beside the earpiece
    08-15-2015 02:20 PM
  4. diaqad's Avatar
    No noting screen protector and obstructing the proximity sensor.
    gpobernardo likes this.
    08-16-2015 12:32 PM
  5. Chomiq's Avatar
    Double tap to wake works for you? Check for screen lift in the upper right corner. Had same issue yesterday and it's related to screen lift.
    08-17-2015 07:28 AM
  6. Steve Nash2's Avatar
    My screen regularly stays black on a call when I move the phone away from my ear. It's a very common problem with the windows phone if all the searches on google are anything to go by. It's very frustrating. Double clicking on off brings the screen up, but only briefly. It's really difficult if you have to enter a number whilst on a call. Bizzarely it seems less likey to happen outdoors. Not impressed with the Nokia 930.
    08-31-2015 04:24 PM
  7. mrapm's Avatar
    This is a common issue apparently
    If you press where the sensor is you will see that it will work briefly, the best thing you can do is to drop the phone in a Nokia Care point and get it fixed
    gpobernardo likes this.
    09-03-2015 01:04 AM

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