Random re-boots on 1020 lately?

[muddyblackdog]

I'm using a Lumia 1020 on AT&T, OS 8.10.14219.341. I'm having to deal with many random reboots lately. Any insight, comments, etc. would be appreciated.

 

[gpobernardo]

You may want to check for updates, my Lumia 1020 is already running 8.10.14226.359 - you're running the version I used to run. I used to encounter a lot more "random reboots", but they were significantly reduced after the update. Technically, however, they're not really random after the update - it happens almost every time I let the phone perform "heavily", running a lot of memory-heavy apps/activities at the same time.

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[muddyblackdog]

Thank you for the reply. I checked, but get the "your phone is up to date" response. <sigh>

 

[gpobernardo]

That's most likely because your phone is still locked (is it?) to AT&T - carriers are known for delaying the release of updates to their phones. I'm afraid all we can do now is wait... unless you're willing to wipe your phone to a clean state (hard reset - will remove all your personal files and apps, but most can be restored once you log in with the same Microsoft Account).

 

[theefman]

I found with Update 1 having Bluetooth enabled would cause apps to try and load and eventually reboot. May not apply here but if you do use BT a lot try toggling it off then back on a few times during the day.

 

[Guytronic]

More info for the OP:
https://www.windowsphone.com/en-US/how-to/wp8/phones-and-hardware/stop-my-phone-from-restarting

Good luck!

 

[muddyblackdog]

Interesting - when I said "lately," I now am thinking that the rise of the reboots roughly coincided with me finally getting another bluetooth headset. I will see what happens if I turn it (bluetooth) on only when needed, Thanks very much for offering this insight.

 

[gpobernardo]

I'm using a Lumia 1020 on AT&T, OS 8.10.14219.341. I'm having to deal with many random reboots lately. Any insight, comments, etc. would be appreciated.

P.S. The post was moved to the Lumia 1020 forum from the Q&A thread.