1. Windows Central Question's Avatar
    i am posting this the second time as i didnt get any reply or solution for the first query that i made. my phone Lumia 820, was showing a sad face in a blue screen, and when i searched online for solutions, i found out doing hard reset would fix it, but unfortunately it didnt help me either. Now the "gears" shows up and again the sad face. When i try to connect it to the laptop or desktop, it says USB device not recognized...when i searched for more details in the device manager i found out "unknown USB device( device descriptor request failed).
    So can someone please help me with this problem?
    11-24-2015 02:01 PM
  2. gerbert0013's Avatar
    Yes my lumia 820 has the sad face, also my USB port is not working.
    01-13-2016 02:21 PM
  3. ronan81's Avatar
    same problem here, and same model.. lumia 820
    01-28-2016 10:02 AM
  4. ronan81's Avatar
    do u resolve problem??
    01-28-2016 10:05 AM

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