1. Windows Central Question's Avatar
    My Nokia Lumiia 920 - 2 years old, I updated 8 to 8.1 and everything went wrong. First, sound went dead. Then, now the start screen does not open at all. Phone when started "Nokia" appears then Telstras "T" shows then Windows icon not opening at all.
    Soft Reset and Hard Reset gave no result. For sometime, -:( showed. Next time gears showed for few minutes and disappeared. Then I tried battery fully discharged and then fresh charged nothing happened. Now when power button is pressed and held battery icon appears with red bar and plug symbol blinks. No progress in retrieval. How to solve this problem? Or is it VIRUS attack? Please answer. I am suffering for about 3 months with this problem.
    12-02-2015 05:06 PM
  2. 920Walker's Avatar
    Try connecting your 920 to a PC running the Windows Device Recovery Tool desktop application.

    http://www.windowsphone.com/en-US/ho...cover-my-phone
    12-02-2015 05:36 PM

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