1. banker1985's Avatar
    I have multiple times a day complete crashes requiring manual reboots on my 950 XL. I tried a full reset without using a backup and that mildly helped. I was now trying to use the Windows Device Recovery Tool 3.1.4. It recognizes the phone but says "Package not available for this device." I got it from microsoft's website and it has firmware version 01078.00017.15454.29005. Any help?
    12-03-2015 11:50 AM
  2. ashram's Avatar
    possibly exchange the phone?

    I am surprised that there isn't a restore image available for either 950, but i would guess it would be available around the same time the 950's get to install insider builds.
    12-03-2015 04:40 PM
  3. banker1985's Avatar
    I am fearful I will have to exchange. I'm hours from the nearest Microsoft store (purchased mine online) and I don't know how that will work since they have nothing in stock right now online. I don't want to go back to weeks of my poor tired 920.
    12-04-2015 01:50 PM

Similar Threads

  1. Hard restart already how do I get recovery key?
    By Brandon Welch1 in forum Other Operating Systems
    Replies: 1
    Last Post: 12-03-2015, 04:18 AM
  2. Error downloading software on windows recovery tool 3.1.4
    By Code_Junkie in forum Other Operating Systems
    Replies: 0
    Last Post: 12-03-2015, 02:31 AM
  3. Microsoft Health Software Conflict, can I get some help?
    By Rollin Whitman in forum Connected Living
    Replies: 2
    Last Post: 12-02-2015, 01:46 PM
  4. Unable to install Windows recovery toll in Windows 10 laptop?
    By Windows Central Question in forum Windows 10
    Replies: 1
    Last Post: 12-02-2015, 10:13 AM
  5. Why can't I download recovery image from Microsoft support page?
    By pablova in forum Microsoft Surface Laptop
    Replies: 0
    Last Post: 12-02-2015, 08:07 AM