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  1. ellena's Avatar
    If I have an income call 📞 I can't answer and I can't be heard. I try the hard restart and nothing. All other app it's working(FB,internet,games,emails...) but I have no sound.I try to listen music on headphones and still no sound.I buy the phone 3 month ago, before of this I have a Nokia 520 and I haven't any problems with .
    Please help me!!! I don't know what I must do anymore! ( and please excuse my English).
    Last edited by ellena; 12-04-2015 at 04:07 PM.
    12-04-2015 03:30 PM
  2. LumiaGuy's Avatar
    Is your phone covered by a Warranty? If a Hard Reset didn't fix the problem, you might have to use warranty coverage if you have any.
    12-05-2015 12:22 AM
  3. aybarrap1's Avatar
    If you are in the USA, since the phone hasn't been released more than a year, you should still be under warranty. Of course, water damage or noticeable physical damage (i.e. cracked housing or screen, electronic and hardware hacks or mods) will void any warranty. Warranty coverage in other countries may vary.
    libra89 likes this.
    12-05-2015 12:59 AM

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