1. Rocco Giordano's Avatar
    I recently reset my Lumia 640 XL after upgrading to a Lumia 950 XL. When I reset it, I was planning on selling it, so I went online and removed the device from my Microsoft Account. Stupid me forget to turn off reset protection however, and now the device is locked and I have no way to get the recovery key. Microsoft support has seemed to fail on every level to understand my issue, so I'm turning to this forum. How can I get this key? Want to give the phone to my younger sister or sell it, either way, I need the key or the phone is useless.
    12-05-2015 07:27 PM
  2. timster01's Avatar
    when you reset the device with reset protection enabled, it should ask you to login to your Microsoft account to complete the reset process.
    libra89 likes this.
    12-05-2015 07:47 PM
  3. Rocco Giordano's Avatar
    Its not giving me that option, the only option forward is using a recovery key, which I cannot access
    12-06-2015 11:58 AM

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