1. ztania97's Avatar
    When trying to download asking for a family set up.
    I went to my Microsoft account, set up a family, added my child.
    He accepted the invitation.
    Already had xbox life, with billing information (have annual subscriptions for xbox live).
    Still can't download whatsapp.
    Increased my child's age to 19 - all the same.

    Please help. Thank you

    Updated for Libra89: yes, he does have a sim (provider - talkmobile). it's a new phone/sim/contract, just bought it last week.
    12-07-2015 03:35 AM
  2. boltman2013's Avatar
    Turn off the set automatic date and set the date and time correctly......and try again.....if u get error again better soft reset (Power+VolDown until off).....

    Settings> Date and Time
    12-07-2015 07:47 AM
  3. ztania97's Avatar
    Thank you for your help! It worked eventually! Phew.....
    12-07-2015 03:29 PM

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