1. buffalosolja's Avatar
    Hello everyone my wife's 950 has an hairline crack on the screen which I cannot even feel. And it is slghtly on the bottom besel which can slightly feel. Her device is secured in a case since her initial drop when I got it for her on release day. But this hairline came out of nowhere, can this be fixed? Or do I need to do an insurance or hopefully warranty claim? Thanks guys for all your help.
    12-08-2015 02:13 PM
  2. RTGent's Avatar
    Too bad, buffalo. I also had mine since day one, and without a case. I got the Complete coverage to not worry about these things, and I don't see any option than to make a claim. No reason to wait, really. Good luck getting past this.
    RumoredNow likes this.
    12-08-2015 02:43 PM
  3. buffalosolja's Avatar
    Yeah I got it through the carrier and only option was insurance. Mine you they tried to give me an extra one but my honesty wouldn't let me do it.
    12-08-2015 08:38 PM
  4. cracgor's Avatar
    The injury is a crack and not a scratch? I had my 1520 lower half the screen shatter for no reason... Like put it in your pocket and take out and it is out of commission. There is no fix other than relaxing the phone or the digitizer/screen. You can't even bug the scratches out according to corning who recommends contracting the phone purveyor.
    12-08-2015 08:45 PM
  5. tanders04#WN's Avatar
    Might be worth trying for a warranty repair/replacement instead of resorting to the insurance.

    I did it for customers when I was in a similar line of work. You can tell the difference between an abuse crack and a defect crack. Of course ymmv.
    12-09-2015 09:38 AM
  6. buffalosolja's Avatar
    Thanks for your help guys
    12-10-2015 08:14 AM

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