1. Ben_Dunning's Avatar
    First of all hello to everyone. I have just received my new unlocked 950XL and I'm on the Three network with 4gb of hotspot data. I had to enter the internet apn myself. Whenever I try and use edge I get an error saying that I am trying to use my phone as a personal hotspot.


    Is this due to a setting on my phone or a problem at their end?

    Randomly I can tether my old iphone to my 950 xl and that can access the internet fine.

    Any help would be great
    Thanks Ben
    12-08-2015 04:52 PM
  2. mathewhayward's Avatar
    I'm on Three and I didn't have to configure anything, it just worked
    12-09-2015 04:03 AM
  3. EDDS's Avatar
    I'm on Three and I didn't have to configure anything, it just worked

    I'd give three a call.
    12-09-2015 05:15 AM
  4. shinji81's Avatar
    I am on the same situation. I am abroad and three claims that I am tethering when I try to use my mobile data. Of course all the settings for the WiFi Hotspot are off on my 950XL! It is so annoying. Have you fixed it somehow?
    12-19-2015 03:10 PM
  5. SpinkyMinky's Avatar
    I've just got a 950xl on three, an have exactly the same problem. Did you find a way to fix it?
    12-21-2015 03:56 AM
  6. original.woodster's Avatar
    I used to have the same problem sporadically on my Lumia 925. I could never get round as to what was causing it, but it seemed to be that if I was on WiFi then went on mobile data, the phone would display the same issue. normally restarting the phone helped, for a while.

    This doesn't sound promising as I have just signed up with Three at the weekend for their high data, low minutes deals. 16 a month for 4gb data and 600 mins.

    perhaps a phone call to Three will allow them to fix this?
    12-21-2015 05:25 AM
  7. mathewhayward's Avatar
    I went to Finland last weekend and had this exact problem. I phoned Three when I was over there and they didn't have a clue what I was on about. I just put up with it until I got back to the UK.
    12-21-2015 05:30 AM
  8. bells0's Avatar
    No worries with internet on mine. Only reason i'm sticking with 3 is their data abroad benefit, so hope this doesn't get affected when i go away - was very useful on my jollies this year with my Lumia930.

    3 inside buildings is pretty useless which is making me want to change - but i have an old monthly rolling sim for 12.90 a month that gives me unlimited data + 200 hours talk and 5k texts.
    12-21-2015 06:04 AM
  9. shinji81's Avatar
    I contacted 3 uk, three times and after a phone reset that they asked me to do (I told them that it was pointless doing it and I was right), they finally escalated the issue to their IT department. I told them that they have to update their db in order to not co sider the 950xl as a tablet or a pc but as a phone! They will contact me in 72 hours.
    12-21-2015 06:23 AM
  10. 1st_Raven's Avatar
    I'm on three but not had any alerts through. I do have 1gb of tethering on my account but unlimited data otherwise so I hope they dont confuse the two.
    12-21-2015 06:28 AM
  11. atrsh's Avatar
    When I first got my 950 XL, I just visited Three store, requested for a nano sim replacement, popped it in the phone and within minutes I was able to use it straight away. I didn't even bother to take out the micro sim in my 925 which I also had that time, or even tinker with any settings in the phone. Tethering the phone with my macbook was also not a problem. I hope your problem has been fixed by now.
    12-21-2015 12:31 PM
  12. shinji81's Avatar
    I didn't have those problems using my mobile data in the uk either. I am having problems in using it abroad where 3 claims that I am tethering while of course I am not.
    12-22-2015 07:52 AM
  13. tweedie's Avatar
    I just got my phone yesterday and inserted my three sim, booted up and have no problems with mobile data and can access internet. However I did get a text from three saying...
    From 3: Sorry, we cannot automatically set your phone for internet and picture messaging use. To do this, go online on a PC https://forums.windowscentral.com/e?...token=_llQSe5h
    Maybe that url may help you though I didn't have too as it worked out of box.
    12-24-2015 04:56 AM
  14. Steve Jepson's Avatar
    I had the same issue - phone 3 tech support and say you have a Lumia 950XL and they need to pass it up to technical support to get it registered. Its a known issue basically to do with non std phones being used on the network.

    Took 3 days then started and been ok since
    12-24-2015 05:34 AM
  15. shinji81's Avatar
    After 3 calls to the support, 3 has finally fixed the issue.
    12-25-2015 01:44 AM

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