1. Windows Central Question's Avatar
    whats happening is my phone keeps saying i have a update. but when i try and update it its gets stuck on 0%. a few times it did download but when it tried installing it kept giving me a error. so i googled the error code and it brung up windows 10 pc problems none about windows phone. and so far it hasnt even tried downloading the update at all now and im on my home wifi connection.
    12-10-2015 10:04 AM
  2. gg ww's Avatar
    ok i just tried the update again and it says there were some problems installing updates, but we'll try again later. if you keep seeing this and want to search the web or contact support for information, this may help (0x80091007)
    12-10-2015 11:26 AM
  3. dakranii's Avatar
    I've been getting the same error for the past 2 days. On a Lumia 928.

    The update downloads, starts the "preparing to install downloads" phase, then after getting to 2%, it stalls and fails. I've tried probably 30 or so times.
    12-10-2015 11:31 AM
  4. gg ww's Avatar
    yep exact same problem on mine i checked the the store and seen alot of updates so i updated all of those and retried and it took a while stuck on 0% then after while 2% then lil while longer 99% then it says getting update ready then goes to about 2% then gives me the error code as i posted above not sure why it wont install i have restarted several times checked my storage and everything
    12-10-2015 11:55 AM
  5. joshcsmith13's Avatar
    I have the same problem with my 920, with the aforementioned build 10.0.10586.11.
    Please update this thread if you get an update to work. I have tried rebooting several times, with no luck. Do I have to go back to WP8, or will a hard reset help?
    01-04-2016 12:56 PM
  6. indospot's Avatar
    If you're on 10586.11, it's no surprise there are updates. it sucks that it's giving you errors though, dunno how you can fix that.

    Sent from mTalk
    01-04-2016 01:07 PM
  7. joshcsmith13's Avatar
    FYI - I was able to get the update to 10586.36 by doing a hard reset on my phone and immediately installing Windows Insider, selecting Fast-Ring, and doing an update. It stinks that I have to reinstall all my apps and accounts, but it does feel good to have a clean system.
    01-05-2016 11:41 AM

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