Insider still not working on 950 XL

[Meredith43]

Has anyone found any more information on this? I cannot get the regular update to 10586.29, nor can I get it through the Insider app. Very frustrating since it's a public release now.

 

[Likwidz]

Did you do a hard-reset? I've been trying to hold off till a fix was available, but thinking I'm might just go ahead and do it today.

 

[Musicman247]

[FONT=open_sansregular]Found this response from Jason at MS from Wednesday[/FONT]
[FONT=open_sansregular]"As promised, here's the next update:[/FONT]

[FONT=open_sansregular]We've identified the root cause of the issue, including why it's happening on some devices and not others. It's not country specific, language specific, or even single/dual SIM related. Quite honestly it's luck of the draw. I can't go into too much detail/specifics yet, but do know that we've identified what's going on.[/FONT]

[FONT=open_sansregular]Next steps? Creating a solution. There's a few different ideas being worked through right now on how to move forward. As is well documented, doing a hard reset will bypass the issue, but we're working to see if it's possible to work through this without having to do a reset. We're working to find a path of "least pain" so-to-speak.[/FONT]

[FONT=open_sansregular]There was also a question on whether this was Insider specific or if this affects normal Retail users as well. It's both. Again, it's pure luck of the draw as to whether any particular device has this bug or not.[/FONT]

[FONT=open_sansregular]I know the waiting is difficult, but know we're working diligently on this. I'll reiterate an earlier comment I made and again say thank you. Your help and research is greatly appreciated.[/FONT]

[FONT=open_sansregular]More to come as I get additional details.[/FONT]
[FONT=open_sansregular]- Jason"
[/FONT]
[FONT=open_sansregular]http://answers.microsoft.com/en-us/insider/forum/insider_wintp-insider_install/950xl-on-fast-insider-ring-unable-to-get-1058629/c9ce18e1-dbc5-42bc-a733-ae4e0644bb51?page=27[/FONT]

 

[Meredith43]

Thanks for the information!!! I'm putting off a hard reset until I see more from MS because my phone is not acting up much or anything. I'll wait it out.

 

[NorthFaceHiker]

Thanks for the information!!! I'm putting off a hard reset until I see more from MS because my phone is not acting up much or anything. I'll wait it out.

As noted above (I'm the Jason from the Answers forum and I'm @NorthFaceHiker on Twitter). Yes, I registered on this forum so I could come and connect with users here as well.

The hard reset does fix this issue, but if you're willing to wait it out, we're working on possible solutions that wouldn't require that as a resolution step. No guarantees, but that's the hope.

The Answers forum thread linked up above is where I'll be posting any major updates, so keep it handy for the latest/greatest info.

I'll be popping on here from time to time to check your feedback as well.

Thanks,
Jason

 

[Musicman247]

Thank you, Jason! Very appreciative of you and everyone working on this. You guys deserve a whole lot more thanks and a whole lot less criticism and grief than you get.

 

[Likwidz]

Couldn't wait any longer...did a hard reset and just like most people stated, up popped .29

 

[Clive Rennie]

I did a hard reset and the update still wont install it downloads the phone runs hot tries to install gets 2% then error tried the restore backup did the fresh install same problem will wait for fix.

 

[winboy]

I couldn't wait any longer so I hard reset and got the update. Now I'm happy.

 

[Musicman247]

I couldn't wait any longer so I hard reset and got the update. Now I'm happy.

What feature of .29 did you absolutely have to have?

 

[Likwidz]

What feature of .29 did you absolutely have to have?

Not any feature I was looking for, was just hoping for improved stability and performance in the OS. I probably should of done a hard reset when I first set up the phone. But I can say the OS is a lot more zippy and things like Windows Hello works a little more consistently....at this point