Hi all (a bit long this one!)
I bought a brand new 950XL from EE online hoping to get the wifi calling feature. To be clear it has never been advertised as having wifi calling but the older crapper 640 has it so it can work with a Nokia/Microsoft handset.
Brilliant I thought as I managed to turn it on and and use it when the phone arrived! I even got a text from EE confirming that it was turned on!
Then a sim update arrived lie it quite often does with a new phone and turned the option off in Settings, Network & Wireless, Mobile & Sim, Sim Settings. Now there is no way to turn it on.
As I had tried and failed to get the .29 OS update to start I hard reset the phone and got the OS upgrade and lo and behold wifi calling was available to me again!
Happy with this I then ported my old number across and guess what, the wifi calling got turned off again after a sim update!!!
After a lot of phone calls to support I got elevated to the Tech 2 team and a very nice chap told me to hard reset the phone if that had worked before. He also confirmed that wifi calling was turned on at EE's end.
So I did another reset and yay, wifi calling was back on again!
Until I got another sim update and bam I was back in poor signal territory again!
So I reset again (4th time now!) thinking I may have triggered the update myself and got the wifi calling back again only to have another sim update and no wifi calling again!
Anyway, after two more phone calls to EE they have now told me that the handset is not compatible with wifi calling and they don't know if it ever will be! Which is bollocks as it has and does work as I have proved. They have turned it off with their sim update.
I am now very frustrated as this was my ideal solution to a poor signal in my house and my workplace.
Has anyone else had this issue?
Thanks for listening!
Sad Nation
I bought a brand new 950XL from EE online hoping to get the wifi calling feature. To be clear it has never been advertised as having wifi calling but the older crapper 640 has it so it can work with a Nokia/Microsoft handset.
Brilliant I thought as I managed to turn it on and and use it when the phone arrived! I even got a text from EE confirming that it was turned on!
Then a sim update arrived lie it quite often does with a new phone and turned the option off in Settings, Network & Wireless, Mobile & Sim, Sim Settings. Now there is no way to turn it on.
As I had tried and failed to get the .29 OS update to start I hard reset the phone and got the OS upgrade and lo and behold wifi calling was available to me again!
Happy with this I then ported my old number across and guess what, the wifi calling got turned off again after a sim update!!!
After a lot of phone calls to support I got elevated to the Tech 2 team and a very nice chap told me to hard reset the phone if that had worked before. He also confirmed that wifi calling was turned on at EE's end.
So I did another reset and yay, wifi calling was back on again!
Until I got another sim update and bam I was back in poor signal territory again!
So I reset again (4th time now!) thinking I may have triggered the update myself and got the wifi calling back again only to have another sim update and no wifi calling again!
Anyway, after two more phone calls to EE they have now told me that the handset is not compatible with wifi calling and they don't know if it ever will be! Which is bollocks as it has and does work as I have proved. They have turned it off with their sim update.
I am now very frustrated as this was my ideal solution to a poor signal in my house and my workplace.
Has anyone else had this issue?
Thanks for listening!
Sad Nation