[Shleika Spencer]

Can anyone assist me with this?
My newly purchased (yet going to be exchanged) 950 is glitchy at best; but I do not know why Settings  > System  > Messaging, and turn on Text backup is not showing as an option on my phone. The software is up to date.

I am swtiching back to the preferable windows 8.1 (Lumia 640) but I would like to have all the new texts that accumulated on the 950.

Does anyone know to backup new text messages or am I SOL.

I have to return the 950 back to AT&T by Friday, Dec 18 to avoid paying for something I will never use.

Please do not recommend doing a factory reset as I will lose what I am trying to maintain.

Thanks & Best,

[SDHedoCpl]

Hello all, I'm having this same issue and wondering if anyone is aware of this issue, or how to fix it.
Thank you!

[joethegorilla]

I have had the 950 for 5 months or so and wasn't getting inbound calls and I wouldn't get inbound text messages until I was on a call and then they would come in as a batch. I am on Tmobile. I fixed this by backing up my phone to my Microsoft account and doing a "hard reset"

Everything works great now. All my text messages, emails, pictures, apps, were automatically re-installed once the reset was complete.