12-23-2015 03:47 PM
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  1. WPCentral Question's Avatar
    WPCentral Question
    I have taken backup of my lumia 520 by copy-pasting all phone and SD Card folders in my Windows 10 installed laptop. Then I swipe all data and reboot my phone to default factory mode. But after installing Whatsapp in it with same number, I found myself helpless to restore my previous chat data which remain in my SD Card with name of "WinPhoneBackup "... So please help me to restore it :(
    12-23-2015 03:19 PM
  2. gpobernardo's Avatar
    gpobernardo
    Moderator
    Unfortunately, that is not how a proper backup is made. The process done has made all the information basically useless and inaccessible (to the average, non-programming user). We normally create a backup through the backup feature of the phone, and then restore it after the phone has been wiped clean.

    You may create a Windows Central account to Reply in this thread.
    12-23-2015 03:47 PM
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