01-08-2016 09:11 AM
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  1. drummerguy1986's Avatar
    drummerguy1986
    My Lumia 640 screen went black with the os still working behind it. I sent it off to an authorized service center as per instructions from microsoft. I sent it on 12-21-15 and they received it on 12-28-15. It is now 1-6-16 and the status of the repair on microsoft's site says it is still not received into the service center.......so I'm just wondering if I should continue to wait or call either the service center or microsoft. What do you think?
    01-06-2016 01:02 PM
  2. Guytronic's Avatar
    Guytronic
    I'd call them for a status.
    01-06-2016 01:21 PM
  3. drummerguy1986's Avatar
    drummerguy1986
    Call the service center or microsoft?
    01-06-2016 01:24 PM
  4. Guytronic's Avatar
    Guytronic
    Originally Posted by drummerguy1986
    Call the service center or microsoft?
    Call whomever is supposed to have your phone.
    libra89 likes this.
    01-06-2016 01:35 PM
  5. mewcatchew's Avatar
    mewcatchew
    I believe I got mine back in 7 days total time (might have been 10). Maybe there is a longer wait because of holidays though. You have a documented trail which is good and you're covered. Definitely call/email about the status.
    libra89 likes this.
    01-08-2016 09:11 AM
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