My Nokia 930 screen turns completely black (locks) when I receive or make calls. Can I get some assistance?

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Windows Central Question

My Nokia 930 screen turns completely black (locks) when I recieve or make calls.

I am then unable to activate the screen to close the call, only by pressing the on/off button over several seconds, which I think is strange.

Could you please assist or guide me in recovering this issue, if it is not a manufacture defect?

Thank you in advance.
 

charlatan1978

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Dec 23, 2013
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Re: My Nokia 930 screen turns completely black (locks) when I recieve or make calls.

Hi, there are lots of posts on this forum regarding this particular issue.
It's caused by the proximity sensor.
If you have had the phone under a year, I would take it into a Nokia Service Centre.
 

poddie

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Re: My Nokia 930 screen turns completely black (locks) when I recieve or make calls.

Be sure you didn't recently install a case or screen protector that is interfering with the proximity sensor. Much more likely than the sensor itself being bad.
 

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