1. Windows Central Question's Avatar
    I am having a problem with my phone and hope you guys can help. Here's what happened:

    My battery ran out charge due to normal usage and because I wasn't able to charge the phone soon enough, it went off. Which isn't anything unexpected.

    However, I have been charging it now for almost 2 days but it still won't start. It doesn't even do anything if I press the power button. Instead, I have to do a soft reset (Power + Volume down) and then it vibrates and shows me the Nokia logo. But it doesn't progress any more and all I see is a black screen. But the mobile actually hasn't gone off because in a dark room at night you can tell that there is light coming from the screen.

    I hope the above describes the situation well enough.
    Hope someone can help get the phone to boot completely.

    Thanks in advance for your help.
    01-23-2016 05:33 PM
  2. pankaj981's Avatar
    I guess you will have to perform a reset by connecting to Windows Device Recovery Tool. If your phone was running WP8.1 then it could be a software bug that's causing this to happen.
    01-23-2016 07:15 PM
  3. Harrie-S's Avatar
    Not sure what you used to charge your phone but can you try a QI charger.
    See http://forums.windowscentral.com/nok...ing-plate.html
    01-23-2016 07:41 PM
  4. jackalan's Avatar
    Just a quick update to let you know that the solution above worked for me. Thank you.
    pankaj981 likes this.
    02-01-2016 08:59 AM
  5. jackalan's Avatar
    Just a quick update to let you know that the solution above (the response from pankaj981 that is) worked for me. Thank you.
    pankaj981 likes this.
    02-01-2016 10:31 AM

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