1. robert peake's Avatar
    hi all, im hoping im just doing something stupid as i use to be able edit documents on my lumia 640. i have a personal sub to microsoft up until 2018 but i cannt edit documents on my lumia 950. ive go to the microsoft webpage and tried to install from the page and says there is a error. if i try to edit a document i have to renew the office 365. I have the 1 TB onedrive i dont understand why its not appearing the office isnt appearing on my phone.

    01-31-2016 07:01 AM
  2. Harrie-S's Avatar
    If read your post I conclude that your 640 is still on 8.1. In 8.1 you have a "Office" app. In w10 however, there is no "Office" app but you have Word, Exel and PowerPoint as separate apps. (should be preinstalled)
    Basically you do not need a 365 subscription to use Word (or Exel or PowerPoint) on your phone.
    Probably there is a "bug" in your 950.
    What you should do is uninstall the Word app (on your 950) and install it again (use the STORE app on your phone). Then it should work.

    Good luck
    Lennart Petersson likes this.
    01-31-2016 08:25 AM
  3. robert peake's Avatar
    Just want to say a massive thankyou for replying, i would have been there all day. did what you suggested and works fine
    01-31-2016 03:32 PM
  4. CraigCole's Avatar
    I had this issue pop up once or twice and restarting the device seemed to correct it.
    01-31-2016 05:11 PM
  5. Chris Phelps's Avatar
    I had this issue as well. Had to uninstall the app and reinstall it. I posted about it a while back and had a few responses, so it's not an isolated incident.
    01-31-2016 10:53 PM

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