1. milody's Avatar
    Hi, guys, I was hoping you could help me with my problem. Today I used my phone like I always do, but when I wanted to play some music, I turned my phone on, and the screen wasn't responsive at all. I can get messages, talk over the phone, but the screen just wont start working. What may be the problem here? Thank you
    02-14-2016 09:10 PM
  2. libra89's Avatar
    How often does this happen? This has occasionally happened with me even with the 521.
    02-14-2016 09:47 PM
  3. milody's Avatar
    It actually happend for the first time yesterday. The problem is that it still lasts, even after few restarts. What helped you when you had that problem? Thank you for responding.
    02-15-2016 08:43 AM
  4. libra89's Avatar
    Weird, that shouldn't be right. In those cases, I would just take out the battery and of course, that makes it stop. It sounds like it would be better to get your phone sent in for repair, because it shouldn't be so frequent

    Posted via the Windows Central App for Android
    02-15-2016 10:14 AM
  5. milody's Avatar
    Thank you, I will do that. :D
    02-15-2016 08:00 PM
  6. mjyumping's Avatar
    You could try to clean the screen from smudges, finger oils using a microfiber cloth and screen cleaner. Sometimes, those things hold the touch that interferes with the touch screen. Plus, don't use the phone while your hand is a bit wet if you do.
    02-15-2016 08:08 PM
  7. milody's Avatar
    Thank you, I will try that and if nothing repairs it, I'll leave it to professionals. :D
    02-16-2016 06:22 AM

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