After 3 months of owning a Lumia 950XL I cannot help but feel I've been well and truly mugged by Microsoft.
It's been a torrid time, especially after 20 months of trouble-free phablet fun with the Lumia 1520. I would realy like to know if anyone else has has been as disappointed with the phone as me and what you have done about it that I have not.
Rather than ramble on I'm going to just list what went wrong and when:
*December 2015 - Purchased online from Carphone Warehouse. Arrived 11th.
*Mid December 2015 - The much-reported "squeaking" sound from the battery cover that doesn't fit properly. Remedied by a hard protector but disappointing for a supposedly premium phone.
Mid/End December - Squeaking too much - purchased Mozo battery cover. Noticed a vibration in the phone when tapping near the top of the screen that's not present when tapping at the bottom.
Early/Mid January - Mozo case arrived but there's still an audible squeak.
Early/Mid January - Despite Insider updates this phone still runs hot.
End January - Tapping vibration too much to ignore - returned to Microsoft for repair/replacement
Early Feb - Phone is returned - informed "new board fitted" but unit has an audible rattle from the camera lens.
Mid Feb - Phone returned to Microsoft for a second time.
Mid/End Feb - Phone comes back with "no fault found" letter - create and post a video on Twitter demonstrating the audible rattle/vibration.
End Feb - After a week of waiting for MS to call me back to deal with the escalation, I finally lose my temper and demand a replacement, not another failed repair, which was all that was offered initially.
End Feb - Phone goes back to Microsoft for the third time.
Early March - Replacement phone arrives, seems okay on initial use but quickly it's apparent neither the OEM battery cover nor the Mozo cover fit snugly and the squeaking is back. While there's no longer a rattle, the phone still runs hot despite update to .107.
Three months...although it wasn't in use for half of that...and while the OS is far more stable that it was 3 months ago, this handset/model has a few pretty major defects for a phone that costs as much as it does. I have a backup Lumia 550 which doesn't exhibit any of the screen vibration, rattling or heat issues.
Has anyone else been so underwhelmed and disappointed with the 950XL? After 3 returns to Microsoft I'd have hoped for better but sadly no...
It's been a torrid time, especially after 20 months of trouble-free phablet fun with the Lumia 1520. I would realy like to know if anyone else has has been as disappointed with the phone as me and what you have done about it that I have not.
Rather than ramble on I'm going to just list what went wrong and when:
*December 2015 - Purchased online from Carphone Warehouse. Arrived 11th.
*Mid December 2015 - The much-reported "squeaking" sound from the battery cover that doesn't fit properly. Remedied by a hard protector but disappointing for a supposedly premium phone.
Mid/End December - Squeaking too much - purchased Mozo battery cover. Noticed a vibration in the phone when tapping near the top of the screen that's not present when tapping at the bottom.
Early/Mid January - Mozo case arrived but there's still an audible squeak.
Early/Mid January - Despite Insider updates this phone still runs hot.
End January - Tapping vibration too much to ignore - returned to Microsoft for repair/replacement
Early Feb - Phone is returned - informed "new board fitted" but unit has an audible rattle from the camera lens.
Mid Feb - Phone returned to Microsoft for a second time.
Mid/End Feb - Phone comes back with "no fault found" letter - create and post a video on Twitter demonstrating the audible rattle/vibration.
End Feb - After a week of waiting for MS to call me back to deal with the escalation, I finally lose my temper and demand a replacement, not another failed repair, which was all that was offered initially.
End Feb - Phone goes back to Microsoft for the third time.
Early March - Replacement phone arrives, seems okay on initial use but quickly it's apparent neither the OEM battery cover nor the Mozo cover fit snugly and the squeaking is back. While there's no longer a rattle, the phone still runs hot despite update to .107.
Three months...although it wasn't in use for half of that...and while the OS is far more stable that it was 3 months ago, this handset/model has a few pretty major defects for a phone that costs as much as it does. I have a backup Lumia 550 which doesn't exhibit any of the screen vibration, rattling or heat issues.
Has anyone else been so underwhelmed and disappointed with the 950XL? After 3 returns to Microsoft I'd have hoped for better but sadly no...
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